November 14, 2012 By Sarah Rich
In this year's Digital Cities Survey, which highlights local governments demonstrating IT best practices to better serve its constituents, four cities took top honors: Louisville, Ky.; Salt Lake City; Ann Arbor, Mich.; and Marana, Ariz.
The Digital Cities Survey, now in its 12th year, is conducted by the Center for Digital Government (CDG), a division of Government Technology's parent company, eRepublic Inc. The survey was underwritten by AT&T, McAfee, ShoreTel and Sprint.
Top ten ranking cities were selected from four different population size categories. Out of the hundreds that participate in the survey process, the top 10 are narrowed down and judged by a panel of the CDG's senior fellows and senior executives.
Selected cities have demonstrated that they’ve made progress from the previous year, realized a return on investment to some degree, and steered toward innovation and creative practices.
For cities of 250,000 or more in population, Louisville, Ky., took the top ranking in this year’s survey. The city is no stranger to top prizes – Louisville also earned a top spot for a city government in the center's 2012 Best of the Web contest, and was selected as a 2013 Code for America partner city.
This Digital Communities white paper highlights discussions with IT officials in four counties that have adopted shared services models. Our aim was to learn about the obstacles these governments have faced when it comes to shared services and what it takes to overcome those roadblocks. We also spoke with several members of the IT industry who have thought long and hard about these issues. The paper offers some best practices for shared government-to-government services, but also points out challenges that government and industry still must overcome before this model gains widespread adoption.