Government Technology

New York City Emulating D.C.'s Apps for Democracy Contest



July 1, 2009 By

Photo: New York City CIO Paul Cosgrave/Department of Information Technology and Telecommunications

New York Mayor Michael Bloomberg announced a series of IT initiatives this week that aim to improve government transparency and access to the city's information.

Similar to the Apps for Democracy contest that Washington, D.C., hosted for the first time last year, New York's version of the contest, called NYC Big Apps, will challenge citizens to use publicly-available data to build applications specifically for interacting with government that can run on Web sites and mobile devices.

Bloomberg also announced the deployment of 311 Online. Rather than using the phone, New Yorkers can now jump online to report problems, submit complaints, check the status of previously-filed complaints and request city services. The initiative promises that users can get exactly where they need to go on the Web site using a keyword search.

The city also announced it's operating Skype and Twitter accounts exclusively for accessing 311 service. Skype is a software application that allows users to make free phone calls over the Internet, while Twitter is a popular Web-based "short messaging service" that limits all messages to a maximum of 140 characters. Tweets will report information like street parking status, school closures and information about citywide events. Those improvements are part of another initiative Bloomberg announced called NYC 311, which is a searchable Web portal for browsing city services.

Bloomberg also said the city would use Google search patterns to better understand how citizens use NYC.gov, the city's Web portal. By analyzing trends for New York City-related searches made by Google users, the city will tailor its content to user preferences.


| More

Comments

Add Your Comment

You are solely responsible for the content of your comments. We reserve the right to remove comments that are considered profane, vulgar, obscene, factually inaccurate, off-topic, or considered a personal attack.

In Our Library

White Papers | Exclusives Reports | Webinar Archives | Best Practices and Case Studies
Improving Emergency Response with Digital Communications
Saginaw County, Mich., increases interoperability, communication and collaboration with a digital voice and data network, as well as modern computer-aided dispatch.
Reduce Talk Time in Your Support Center by 40%
As the amount of information available to citizens and employees grows each year, so do customer expectations for efficient service. Contextual Knowledge makes information easy to find, dropping resolution times and skyrocketing satisfaction.
Emerging Technology Adoption in Local Government
In a recent survey conducted by Government Technology, 125 local government leaders shared their challenges, benefits and priorities when adopting emerging technologies such as cloud, mobility and IP. Read how your jurisdiction’s adoption of technology compares to your peers.
View All

Featured Papers