March 13, 2007 By News Report
Survey results show that worldwide, executives believe that new online Voice over IP (VoIP) services, such as Skype, are the greatest threat to the fixed line revenues with 68 percent of respondents identifying VoIP operators as the primary cause of declining revenues. Additional results include:
"The global communications industry is changing drastically and rapidly," said Denis McCauley, director, Global Technology Research with the Economist Intelligence Unit. "Our survey results illustrate a sense of urgency for fixed-line and wireless service providers to deliver new services for their customers in order to remain competitive."
"The results from the global communications community clearly demonstrate how important it is for both fixed-line and wireless operators to act immediately," said Bhaskar Gorti, senior vice president and general manager, Oracle Communications Global Business Unit. "With the rapid decline in voice revenues and the reality of an ever changing competitive set, customer service providers must accelerate their development of new revenue opportunities."
The Economist Intelligence Unit surveyed 115 telecommunications industry executives from around the world in September 2006. The survey covered 36 countries in three regions; 38 percent of respondents were based in Europe, 28 percent in North America and 28 percent in the Asia-Pacific region.
This Digital Communities white paper highlights discussions with IT officials in four counties that have adopted shared services models. Our aim was to learn about the obstacles these governments have faced when it comes to shared services and what it takes to overcome those roadblocks. We also spoke with several members of the IT industry who have thought long and hard about these issues. The paper offers some best practices for shared government-to-government services, but also points out challenges that government and industry still must overcome before this model gains widespread adoption.