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Arizona 2-1-1 Call Center Gears Up for Wildfire Season

June 13, 2006 By News Report

Arizona citizens now have a new tool for gaining up-to-date information in times of statewide emergency or disaster. By dialing 2-1-1, the public can connect with a live operator in the event of a large-scale wildland fire. Utilizing the robust database and emergency bulletin system in Arizona 2-1-1 Online, operators at 2-1-1 call centers will inform the public regarding fire status updates, shelter locations, road closures and how to help fire victims.

"The 2-1-1 Call Center will be a critical component of effective disaster response," said Cathy Tisdale, CEO of the Red Cross. "Having live operators available for fire season is an absolutely essential step in the development of 2-1-1."

The 2-1-1 call center can be initiated on two hours notice during State Emergency Operation Center activation, and will be managed by trained reservists and volunteers. During non-emergency times people who dial 2-1-1 will hear recorded messages regarding fire season emergency preparedness.

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Napolitano Poised for Top Homeland Security Post

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WHITEPAPER: D Block Spectrum Act and the FirstNet Broadband Network. What does it all mean?: On Feb 22, 2012, the Middle Class Tax Relief and Job Creation Act of 2012 was enacted into law. This law will ensure the establishment of a nationwide, interoperable public safety broadband network in every state and territory in the U.S. Learn about the new law and what you can do to prepare for it now.
New Research Reveals Surprising Trend for Funding Innovation: Listen to an informative discussion with Digital Communities members to learn how you can use your IT savings and efficiencies to do the new things you have been waiting to do.
Continuity with Cloud Solutions: Cloud solutions provide agility, flexibility and scalability to government agencies. In an emergency situation where an agency’s infrastructure and resources are impacted, prioritization and restoration become critical elements of a disaster recovery plan. The flexibility of cloud services helps agencies make adjustments to processing capacity on demand.

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The Future of the Desktop in Government

Until recently, there was no alternative to the familiar desktop computer, and its expensive upgrades and maintenance requirements. For cash-strapped local governments, the desktop computer is quickly becoming an unsustainable option for future progress. Now, a technology known as virtual desktop infrastructure (VDI) offers an alternative. It can be significantly more affordable than buying individual computers for every employee, and it provides similar capability. This paper shows how VDI is the future of the desktop and is a game-changer for local governments.

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