June 13, 2006 By News Report
"The 2-1-1 Call Center will be a critical component of effective disaster response," said Cathy Tisdale, CEO of the Red Cross. "Having live operators available for fire season is an absolutely essential step in the development of 2-1-1."
The 2-1-1 call center can be initiated on two hours notice during State Emergency Operation Center activation, and will be managed by trained reservists and volunteers. During non-emergency times people who dial 2-1-1 will hear recorded messages regarding fire season emergency preparedness.
This Digital Communities white paper highlights discussions with IT officials in four counties that have adopted shared services models. Our aim was to learn about the obstacles these governments have faced when it comes to shared services and what it takes to overcome those roadblocks. We also spoke with several members of the IT industry who have thought long and hard about these issues. The paper offers some best practices for shared government-to-government services, but also points out challenges that government and industry still must overcome before this model gains widespread adoption.