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Arizona's Refreshed Web Portal the Start of Innovation Push

September 30, 2009 By Matt Williams

Arizona's public-facing Web site hadn't seen a major overhaul since 2000 -- a near eternity in the fast-paced world of Web development. That finally changed in mid-September when the state launched its redesigned AZ.gov.

Arizona CIO Chad Kirkpatrick told Government Technology this week that the new design was made to be more citizen friendly and easier for businesses to work with the state. Arizona's Web services are self-funded by transactional "portal fees" managed by vendor NIC, which also partnered with Arizona to build the new Web site.

The long-standing version of AZ.gov and the state agencies and departments included within didn't have a standard look and style to their Web pages. This will change, Kirkpatrick said, as the state is moving most state agencies to a template that will give them a consistent design and color scheme.

"Really it came down to the professionalism and navigation features -- where things are located -- to get that consistency across the state. Ultimately nowadays the site is really our first impression for our customers and the citizens of Arizona," said Kirkpatrick, a former Wells Fargo executive who became state CIO in March 2009 and is also director of the state's Government Information Technology Agency (GITA).

The redesign is the first step in creating a statewide enterprise content management system, he said. It's already happening in limited form: The new AZ.gov features a shared calendar on the main page that allows liaisons from the individual agencies to add content directly via Adobe Content onto the Web site. In the future, the state will also add Web 2.0 features to the page, but the state is mostly holding off for now.

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Chad Kirkpatrick Named Director of Arizona's Government Information Technology Agency

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