Government Technology

Backing Up Twitter and Facebook Posts Challenges Governments



January 20, 2010 By

Amid the stampede in state and local government to establish accounts on Twitter and Facebook, there is a concern about transparency, a few government officials recently told Government Technology. That may seem counterintuitive, given that anyone can view Twitter or Facebook. But government transparency is more complicated.

Citizens may expect agencies to produce and maintain archives of communications that leave a digital trail. For example, employees who receive voicemails via e-mail ought to make sure all of the voicemails they receive are fit for public ears. E-mails are considered public records under the Freedom of Information Act, and that includes voicemails attached to them. State and local CIOs are privately asking whether social media postings will need to be archived, too.

Given that many state and local government IT officials are unsure of how to archive social-media postings, they might want to check out what's happening at the Florida Fish and Wildlife Conservation Commission (FWC). April Edmonds, a Web technology analyst for the FWC, is often a guest speaker on social media at technology conferences and encounters concerns regarding archiving frequently. She has been experimenting with a free plug-in for Microsoft Outlook called TwInbox to archive Twitter postings, and has persuaded six employees to use it. For now, deployment of the tool is considered just a pet project of Edmonds, and use of it by government tweeters is voluntary.

"Our social media team is still in the process of defining our social media governance, policies and guidelines. In the future, we may recommend an agencywide tool for authorized employees to use," Edmonds said.

TwInbox installs a menu option in a worker's Outlook account, enabling him or her to send a tweet from Outlook. TwInbox then records the tweet and stores it in an Outlook folder. It also can detect if the Outlook user sends a tweet directly from Twitter and records a copy of that posting as well. The software saves employees from visiting a separate Web site to perform an archiving function. "It just makes it easy because they're already using Outlook," Edmonds said.

When Government Technology spoke with Peter Larson, manager of IT operations for Douglas County, Colo., last month, he cautioned against using third-party tools like TwInbox. If archiving social media is required by law, a government should build something it knows it can rely on, insisted Larson.

"If you were going to be on the hook for producing that archive, you would have to implement some sort of system you could have confidence in," Larson said.

Edmonds agreed with Larson, but said third-party plug-ins could be useful options in the interim. "Third-party tools are third-party tools," Edmonds commented. "I always tell people, 'Make sure you check with your technology people about whether you're allowed to load them.'"

Edmonds has investigated other tools that could be used for archiving, including those listed below. She warned that they have their limitations, but they could be a starting point for social-media-savvy governments.

  • TweetTake: This option allows agencies to archive lists of followers, people you are following and tweets for free. Edmonds has received a lot of positive feedback about it from colleagues in the IT field. It requires no software download and can transport the archive as a ZIP file into a spreadsheet program like Excel.
  • ArchiveFacebook: This is a free plug-in for the Firefox browser. It creates a ZIP file and archives Facebook profiles and the information associated with it (like friends and pictures). One caution: It won't archive fan pages, and using this plug-in requires having administrator rights, said Edmonds.
  • SocialSafe: This application for archiving Facebook pages costs $2.99. Edmonds said it will archive the Facebook profile and things associated with it, but not fan pages. The user needs to have administrator rights on his or her computer as well.

 


| More

Comments

Anonymous    |    Commented January 21, 2010

Has anyone found a solution for SMS ?

Anonymous    |    Commented January 21, 2010

Has anyone found a solution for SMS ?

Anonymous    |    Commented January 21, 2010

Has anyone found a solution for SMS ?

Steve Lunceford    |    Commented January 22, 2010

Note that the same software firm who developed the platform for http://GovTwit.com have another product at http://TweetSaver.com to not only archive tweets, but allow you to tag and search your archive.

Steve Lunceford    |    Commented January 22, 2010

Note that the same software firm who developed the platform for http://GovTwit.com have another product at http://TweetSaver.com to not only archive tweets, but allow you to tag and search your archive.

Steve Lunceford    |    Commented January 22, 2010

Note that the same software firm who developed the platform for http://GovTwit.com have another product at http://TweetSaver.com to not only archive tweets, but allow you to tag and search your archive.

Scott Horvath    |    Commented January 26, 2010

In addition to the tools listed there's also a simple tool called Webpage Thumbnailer (http://www.webpagethumbnailer.com) which takes scheduled screenshots of any site and saves them for you. This would be a good low-tech method of archiving the content includes anything that is happening on the page at any given time. You can set it for once a day for low traffic sites or for multiple times a day for heavy traffic sites. It's also relatively inexpensive.

Note: This post is of my own opinion and is not endorsed by any government organization.

Scott Horvath    |    Commented January 26, 2010

In addition to the tools listed there's also a simple tool called Webpage Thumbnailer (http://www.webpagethumbnailer.com) which takes scheduled screenshots of any site and saves them for you. This would be a good low-tech method of archiving the content includes anything that is happening on the page at any given time. You can set it for once a day for low traffic sites or for multiple times a day for heavy traffic sites. It's also relatively inexpensive.

Note: This post is of my own opinion and is not endorsed by any government organization.

Scott Horvath    |    Commented January 26, 2010

In addition to the tools listed there's also a simple tool called Webpage Thumbnailer (http://www.webpagethumbnailer.com) which takes scheduled screenshots of any site and saves them for you. This would be a good low-tech method of archiving the content includes anything that is happening on the page at any given time. You can set it for once a day for low traffic sites or for multiple times a day for heavy traffic sites. It's also relatively inexpensive.

Note: This post is of my own opinion and is not endorsed by any government organization.

Adriel Hampton    |    Commented January 28, 2010

Backupify.com's solution is also attractive. I've only tried it for Twitter so far, but not only does it produce a backup on the cloud, but it offers a pdf "book" for download. (own opinion)

Adriel Hampton    |    Commented January 28, 2010

Backupify.com's solution is also attractive. I've only tried it for Twitter so far, but not only does it produce a backup on the cloud, but it offers a pdf "book" for download. (own opinion)

Adriel Hampton    |    Commented January 28, 2010

Backupify.com's solution is also attractive. I've only tried it for Twitter so far, but not only does it produce a backup on the cloud, but it offers a pdf "book" for download. (own opinion)

Laurie Lyon    |    Commented June 1, 2011

I have looking for archiving software for twitter and youtube channels, that works well on a Mac. The suggestions already mentioned look interesting and I will check out. Does anyone have any specific suggestions for mac-based apps for archiving Twitter and a YouTube Channel? Thanks, Laurie Lyon


Add Your Comment

You are solely responsible for the content of your comments. We reserve the right to remove comments that are considered profane, vulgar, obscene, factually inaccurate, off-topic, or considered a personal attack.

In Our Library

White Papers | Exclusives Reports | Webinar Archives | Best Practices and Case Studies
Cybersecurity in an "All-IP World" Are You Prepared?
In a recent survey conducted by Public CIO, over 125 respondents shared how they protect their environments from cyber threats and the challenges they see in an all-IP world. Read how your cybersecurity strategies and attitudes compare with your peers.
Maintain Your IT Budget with Consistent Compliance Practices
Between the demands of meeting federal IT compliance mandates, increasing cybersecurity threats, and ever-shrinking budgets, it’s not uncommon for routine maintenance tasks to slip among state and local government IT departments. If it’s been months, or even only days, since you have maintained your systems, your agency may not be prepared for a compliance audit—and that could have severe financial consequences. Regardless of your mission, consistent systems keep your data secure, your age
Best Practice Guide for Cloud and As-A-Service Procurements
While technology service options for government continue to evolve, procurement processes and policies have remained firmly rooted in practices that are no longer effective. This guide, built upon the collaborative work of state and local government and industry executives, outlines and explains the changes needed for more flexible and agile procurement processes.
View All

Featured Papers