February 27, 2013 By Hilton Collins
It’s rare for first responders to trust the general city IT department for critical public safety communications. But that’s been the case for years in the Charlotte metro area, where the city’s shared services agency runs one of the nation’s top public safety radio networks.
“I feel like I’m helping to provide the most state-of-the-art public safety services in the country,” said Chuck Robinson, director of Charlotte’s Shared Services, which provides a suite of services to city agencies and others in the surrounding area. “We are really enabling our police and fire responders to cut their response times, providing police the most accurate information in the field that’s available.”
Now Robinson is at the forefront of efforts to build a nationwide public safety communications network.
In 2012, the National Telecommunications and Information Administration created FirstNet as the governing body to direct implementation of a national network dedicated to the needs of public safety agencies. Robinson leads FirstNet’s deployment on Charlotte’s 4G network. He’s also chairman of the FCC’s Technical Advisory Board for First Responder Interoperability.
Robinson expects Charlotte’s deployment to influence how the rest of the country implements public safety broadband. “We have always thought about this as a component of the national network,” he said. “We knew we couldn’t be successful on our own, so we were really excited by the opportunity FirstNet represents.”
Robinson, who entered public service in 1993 after retiring from the military, says projects like this are why he works in government.
“You’re working for something bigger than yourself. You could work for Ford. Yeah, they’re going to build great cars, but in the end, you’re working for the stockholder,” Robinson said. “I work for the citizens of Charlotte, and my whole thing is to give them the best possible value for their tax dollar.”
Photo by Bob Leverone
All over the country, community leaders are looking to boost economic development through various initiatives. One key element in many of those initiatives is the use of information technology. When local governments build IT infrastructure, create e-government applications, assist high-tech startups or otherwise focus on technology, they create conditions that draw businesses to their communities and help retain skilled workers. This paper discusses and provides examples of these various ways local government can use technology to ultimately make a community more attractive to businesses, visitors and residents.