Government Technology

Chuck Robinson -- 2013 GT Top 25 Winner

Chuck Robinson, Director of Shared Services, Charlotte, N.C.

February 27, 2013 By

It’s rare for first responders to trust the general city IT department for critical public safety communications. But that’s been the case for years in the Charlotte metro area, where the city’s shared services agency runs one of the nation’s top public safety radio networks.

“I feel like I’m helping to provide the most state-of-the-art public safety services in the country,” said Chuck Robinson, director of Charlotte’s Shared Services, which provides a suite of services to city agencies and others in the surrounding area. “We are really enabling our police and fire responders to cut their response times, providing police the most accurate information in the field that’s available.”

Now Robinson is at the forefront of efforts to build a nationwide public safety communications network.

In 2012, the National Telecommunications and Information Administration created FirstNet as the governing body to direct implementation of a national network dedicated to the needs of public safety agencies. Robinson leads FirstNet’s deployment on Charlotte’s 4G network. He’s also chairman of the FCC’s Technical Advisory Board for First Responder Interoperability.

Robinson expects Charlotte’s deployment to influence how the rest of the country implements public safety broadband. “We have always thought about this as a component of the national network,” he said. “We knew we couldn’t be successful on our own, so we were really excited by the opportunity FirstNet represents.”

Robinson, who entered public service in 1993 after retiring from the military, says projects like this are why he works in government.

“You’re working for something bigger than yourself. You could work for Ford. Yeah, they’re going to build great cars, but in the end, you’re working for the stockholder,” Robinson said. “I work for the citizens of Charlotte, and my whole thing is to give them the best possible value for their tax dollar.”

Photo by Bob Leverone

Return to the 2013 GT Top 25


| More

Comments

Add Your Comment

You are solely responsible for the content of your comments. We reserve the right to remove comments that are considered profane, vulgar, obscene, factually inaccurate, off-topic, or considered a personal attack.

In Our Library

White Papers | Exclusives Reports | Webinar Archives | Best Practices and Case Studies
Public Safety 2019
Motorola conducted an industry survey on the latest trends in public safety communications. The results provide an outlook of what technology is in store for your agency in the next five years. Download the results to gain this valuable insight.
Improving Emergency Response with Digital Communications
Saginaw County, Mich., increases interoperability, communication and collaboration with a digital voice and data network, as well as modern computer-aided dispatch.
Reduce Talk Time in Your Support Center by 40%
As the amount of information available to citizens and employees grows each year, so do customer expectations for efficient service. Contextual Knowledge makes information easy to find, dropping resolution times and skyrocketing satisfaction.
View All

Featured Papers