June 20, 2013 By Hilton Collins
Last week, the Clark County, Nev. Recorder’s Office launched its new Web-based kiosk service, the latest phase of the department’s ongoing customer service-focused technology efforts, which already include a popular mobile version of the Recorder’s website.
In the release, County Recorder Debbie Conway said that Clark County wants to allow customers to complete transactions without waiting in lines. The machines also eliminate taxpayers’ need for excessive employee assistance.
“The vast improvements in kiosk technology have given us an opportunity to introduce a self-service that, in the past, required employee assistance,” Conway said in the release. “We will be able to offset or move more transactions from our front-line staff and to improve efficiencies.”
The kiosk is a freestanding, interactive machine with a touch screen interface that allows users to search for legal documents, including certified marriage certificates. The kiosk accepts payment via credit card instead of cash, and prints documents out instantly, eliminating the need for users to wait for mail delivery.
Courtney Hill, the office’s systems administrator, told Government Technology that the kiosk is basically a freestanding duplicate of the Recorder’s mobile website, which has been operational since August 2012, though it’s undergone successive iterations since its debut.
All over the country, community leaders are looking to boost economic development through various initiatives. One key element in many of those initiatives is the use of information technology. When local governments build IT infrastructure, create e-government applications, assist high-tech startups or otherwise focus on technology, they create conditions that draw businesses to their communities and help retain skilled workers. This paper discusses and provides examples of these various ways local government can use technology to ultimately make a community more attractive to businesses, visitors and residents.