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Covington, Virginia First in Commonwealth to Implement Online Citizen Service Request System

May 9, 2008 By News Report

The City of Covington, Va., is the first in the commonwealth to offer the QAlert service to its citizens through its recently redesigned Web site. The QAlert Municipal CRM System, is a dynamic Web-based tool that enables citizens to place non-emergency service requests from anywhere with Internet access, 24 hours a day.

"This new Web-based tool provides a new level of customer service and we are pleased to offer the service request system through the city's Web site," said Claire Collins, Covington city manager. "Being the first in the commonwealth to offer such a service, we welcome all comments and input regarding this new service and look forward to addressing service requests received."

With QAlert, service requests or complaints are entered online by citizens and tracked by city staff. Each entry is automatically assigned a ticket number and instantly routed via e-mail to the department responsible for handling the request. Citizens can be notified by e-mail and/or telephone each time an action is taken, or just when the service request has been addressed and is closed.

QAlert also enables city department heads to generate a variety of reports including issues resolved, issues outstanding, length of time outstanding, issue type, and many more.

The City of Covington collaborated with Virginia.gov to create the new intuitive Web site design. Virginia.gov has formed a partnership with QScend Technologies Inc., the developer of the QAlert system. Virginia.gov serves as the point of contact to offer QAlert, as well as QScend's other services, to Virginia municipalities and agencies.

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Riverside, Calif., Introduces 311 Phone and Online Service

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WHITEPAPER: D Block Spectrum Act and the FirstNet Broadband Network. What does it all mean?: On Feb 22, 2012, the Middle Class Tax Relief and Job Creation Act of 2012 was enacted into law. This law will ensure the establishment of a nationwide, interoperable public safety broadband network in every state and territory in the U.S. Learn about the new law and what you can do to prepare for it now.
New Research Reveals Surprising Trend for Funding Innovation: Listen to an informative discussion with Digital Communities members to learn how you can use your IT savings and efficiencies to do the new things you have been waiting to do.
Continuity with Cloud Solutions: Cloud solutions provide agility, flexibility and scalability to government agencies. In an emergency situation where an agency’s infrastructure and resources are impacted, prioritization and restoration become critical elements of a disaster recovery plan. The flexibility of cloud services helps agencies make adjustments to processing capacity on demand.

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The Future of the Desktop in Government

Until recently, there was no alternative to the familiar desktop computer, and its expensive upgrades and maintenance requirements. For cash-strapped local governments, the desktop computer is quickly becoming an unsustainable option for future progress. Now, a technology known as virtual desktop infrastructure (VDI) offers an alternative. It can be significantly more affordable than buying individual computers for every employee, and it provides similar capability. This paper shows how VDI is the future of the desktop and is a game-changer for local governments.

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