November 15, 2010 By Wayne Hanson
Dona Ana County, N.M. -- Named after Doña Ana Robledo -- has a history of Spanish exploration and settlement going back to 1536. People later crossed the region as they traveled between Mexico City and Santa Fe.
The county has in recent years embraced information technology to provide up-to-date efficiency and service to its 230,000 residents and to meet some substantial economic challenges, including 8 percent across-the-board funding cuts, a three-year salary freeze, elimination of all non-mandated travel and training.
As testimony to the idea that difficult times often produce innovation, here are some highlights of the county's improvements and changes which garnered a top finish in the 2010 Digital Counties Survey:
This Digital Communities white paper highlights discussions with IT officials in four counties that have adopted shared services models. Our aim was to learn about the obstacles these governments have faced when it comes to shared services and what it takes to overcome those roadblocks. We also spoke with several members of the IT industry who have thought long and hard about these issues. The paper offers some best practices for shared government-to-government services, but also points out challenges that government and industry still must overcome before this model gains widespread adoption.