Government Technology

Digital Counties Focus -- Dona Ana County, N.M.

Dona Ana County New Mexico Courthouse

November 15, 2010 By

Dona Ana County, N.M. -- Named after Doña Ana Robledo -- has a history of Spanish exploration and settlement  going back to 1536. People later crossed the region as they traveled between Mexico City and Santa Fe.

The county has in recent years embraced information technology to provide up-to-date efficiency and service to its 230,000 residents and to meet some substantial economic challenges, including 8 percent across-the-board funding cuts, a three-year salary freeze, elimination of all non-mandated travel and training.

As testimony to the idea that difficult times often produce innovation, here are some highlights of the county's improvements and changes which garnered a top finish in the 2010 Digital Counties Survey:

  • To supplement IT funding from decreasing revenues, IT has collaborated with key departments who have volunteered to help fund high-value IT projects from their budgets.
  • The county has implemented VoIP phone and server virtualization and is migrating back-end systems to open source. In addition, the county is using source code from open source projects to help accelerate internal development programs.
  • Applicant tracking and indigent healthcare tracking will be hosted via SaaS which will generate savings through the elimination of server purchase, management and user support.
  • The county has also embarked on a three-year project to digitize county records. Currently implemented in five departments, the systems will replace paper files as the official legal record. In addition, the county has implemented an OCR server to speed document retrieval.
  • The county has added a new general ledger and enterprise time clock systems as well as upgrading customer utility billing and tracking of staff training and certification materials.
  • Dona Ana County has implemented a system to automatically feed traffic citation data into a regional dispatch records management system. which has eliminated manual data entry and increased the number of traffic citations.
  • County Sheriff's officers now wirelessly upload their in-car videos at the substations, saving travel to the central office.
  • The county also developed the software necessary to track and manage DWI vehicle forfeiture cases electronically.


| More


Add Your Comment

You are solely responsible for the content of your comments. We reserve the right to remove comments that are considered profane, vulgar, obscene, factually inaccurate, off-topic, or considered a personal attack.

In Our Library

White Papers | Exclusives Reports | Webinar Archives | Best Practices and Case Studies
Fresh Ideas In Online Security for Public Safety Organizations
Lesley Carhart, Senior Information Security Specialist at Motorola Solutions, knows that online and computer security are more challenging than ever. Personal smartphones, removable devices like USB storage drives, and social media have a significant impact on security. In “Fresh Ideas in Online Security for Public Safely Organizations,” Lesley provides recommendations to improve your online security against threats from social networks, removable devices, weak passwords and digital photos.
Meeting Constituents Where They Are With Dynamic, Real-Time Mobile Engagement
Leveraging the proven and open Kofax Mobile Capture Platform, organizations can rapidly integrate powerful mobile engagement solutions across the spectrum of mobile image capture, mobile data capture and complete mobile process integration. Kofax differentiates itself by extending capture to mobility, supporting multiple points of constituent engagement. Kofax solutions dynamically orchestrate the user’s mobile experience from a single platform—reducing time to market, improving process perf
Public Safety 2019
Motorola conducted an industry survey on the latest trends in public safety communications. The results provide an outlook of what technology is in store for your agency in the next five years. Download the results to gain this valuable insight.
View All

Featured Papers