Government Technology

    Digital Communities
    Industry Members

  • Click sponsor logos for whitepapers, case studies, and best practices.
  • McAfee

Doug Thomas: Lincoln, Nebraska's E-Government Pioneer



March 3, 2009 By

Since 1991, information services manager Doug Thomas has helped Lincoln, Neb., deliver state-of-the-art services to citizens. Over a 26-year career with the city, Thomas also has been Lincoln's assistant treasurer and managed the 911-dispatch center for fire and police.

Thomas came to the information services division as a businessperson looking to support the IT staff's operation. His background afforded him a unique view of how technology could help citizens.

In 1994, Lincoln rolled out its first high-profile online application, a property system that lists the assessor's property information and payment and demographic data. "We were maybe the second or third [city] in the U.S. to have property information available," Thomas said. "Hardly anyone had heard about putting traditional, mainframe data out on the Web."

In 1999, Lincoln began simulcasting City Council meetings over the Web, another advanced technology for the time. "One thing that made ours unique was that we made all of the documentation supporting its actions available online with hot links to documents," he said.

Now citizens can conduct a seemingly endless list of tasks online, everything from paying parking tickets and water bills to reserving tee times at municipally owned golf courses.

For the last eight years in the Center for Digital Government's Digital Cities survey, Lincoln has ranked in the top 10 for cities with a population of 125,000 to 249,999.

"We're trying to bring government to the people -- so that they have government 24/7 -- or at least make as many things as possible available through the Internet," Thomas said.


| More

Comments

Add Your Comment

You are solely responsible for the content of your comments. We reserve the right to remove comments that are considered profane, vulgar, obscene, factually inaccurate, off-topic, or considered a personal attack.

In Our Library

White Papers | Exclusives Reports | Webinar Archives | Best Practices and Case Studies
Digital Cities & Counties Survey: Best Practices Quick Reference Guide
This Best Practices Quick Reference Guide is a compilation of examples from the 2013 Digital Cities and Counties Surveys showcasing the innovative ways local governments are using technological tools to respond to the needs of their communities. It is our hope that by calling attention to just a few examples from cities and counties of all sizes, we will encourage further collaboration and spark additional creativity in local government service delivery.
Wireless Reporting Takes Pain (& Wait) out of Voting
In Michigan and Minnesota counties, wireless voting via the AT&T network has brought speed, efficiency and accuracy to elections - another illustration of how mobility and machine-to-machine (M2M) technology help governments to bring superior services and communication to constituents.
Why Would a City Proclaim Their Data “Open by Default?”
The City of Palo Alto, California, a 2013 Center for Digital Government Digital City Survey winner, has officially proclaimed “open” to be the default setting for all city data. Are they courageous or crazy?
View All