March 21, 2008 By News Report
According to five nationwide annual opinion surveys completed in January 2008 and released recently by InfoSentry Services, there is no widespread growing crisis of public confidence in voting systems as some interest groups have proclaimed. A strong majority of Americans have confidence in the country's most widely used voting systems, according to a release from InfoSentry, including the computerized systems frequently attacked by critics of election administration.
"We tracked public opinion towards voting systems used throughout the United States since January, 2004, just over a year after Congress passed the Help America Vote Act in late 2002," said M. Glenn Newkirk, InfoSentry's president. "In that first survey, 68 percent of American adults expressed either high or very high trust in the process of going to a polling place, making selections on a computer screen, and having the computer tabulate the election results. Only 15 percent of the survey's respondents expressed either low or very low trust in these computerized systems. By 2008, our survey indicated that 67 percent expressed positive trust levels and 16 percent expressed negative trust levels. Statistically, that is no change from 2004, falling comfortably within the surveys' ±3 percent margin of error."
Newkirk noted that, after years of criticism of that computerized technology and simultaneous support for a technology by which voters mark choices on paper ballots in their polling precincts and feed them into computerized scanners, "A similar number of adults now trust the in-precinct computerized scanners as much as they trusted the more fully computerized systems in our initial survey. In 2004, 59 percent of American adults expressed either high or very high trust in the in-precinct paper ballot scanners, while only 17 percent expressed either low or very low trust in these systems. In our 2008 survey, the positive trust levels had increased to 64 percent and the negative trust levels remained stable at 16 percent."
Newkirk continued, "Contrary to the image from some election critics and media reports, the American public expresses at least as much confidence in the fully computerized systems in their precincts as they do in the in-precinct scanning of paper ballots. In 2008, the trust scores are statistically equivalent for these two methods of voting that are most widely used throughout the United States."
Data from the survey showed that a third voting technology, now used fully in Oregon and widely in Washington State, called Vote By Mail (VBM), registered a statistically significant increase in public trust from 2004 to 2008. Newkirk noted, "In 2004, 31 percent of American adults expressed either high or very high trust in VBM while 41 percent gave either low or very low trust responses. However, by the January, 2008, survey, the positive trust responses had increased to 38 percent and the negative trust responses had declined to 33 percent. These trust scores are somewhat lower than are the trust scores for the two more widely used voting systems. However, VBM has significantly higher scores in the West, where it is better known and more widely used. Also, trust for this type of voting is growing in other regions, particularly in the South."
The survey also showed that Americans' trust level in the security of Voting By Internet (VBI) for public elections remains low and has actually declined by a slight, but statistically significant, amount from 2004 through 2008. Newkirk reported that "In January, 2004, one in three (32 percent) of Americans expressed either high or very high trust in VBI security while almost half (47 percent) responded with either low or very low trust in VBI. By January, 2008, the positive trust level in Internet voting's security had fallen to 28 percent and the negative trust level remained at 47 percent. Unlike the stable or rising trends in the other voting technologies, the trend in trust of the confidentiality and accuracy for VBI was a downward one"
This Digital Communities white paper highlights discussions with IT officials in four counties that have adopted shared services models. Our aim was to learn about the obstacles these governments have faced when it comes to shared services and what it takes to overcome those roadblocks. We also spoke with several members of the IT industry who have thought long and hard about these issues. The paper offers some best practices for shared government-to-government services, but also points out challenges that government and industry still must overcome before this model gains widespread adoption.