September 17, 2012 By Sarah Rich
In this day and age, government websites serve not only as a resource of information for citizens, but through interactive features, can also provide a range of services such as e-payments, license renewals and social media. So by now, there must be features that are absolutely essential for any government website -- a question we asked of winners from this year’s Digital Government Education and Achievement Awards, better known as the Best of the Web.
The event, held in San Francisco at the Stanford Court Renaissance hotel, honored top websites from cities, counties, states, and in education. This year’s top city, county and state Best of the Web winners went to Louisville, Ky.; Orange County, Fla.; and Alabama respectively.
The awards are presented by the Center for Digital Government and Center for Digital Education, the research division of eRepublic, Government Technology’s parent company.
This Digital Communities white paper highlights discussions with IT officials in four counties that have adopted shared services models. Our aim was to learn about the obstacles these governments have faced when it comes to shared services and what it takes to overcome those roadblocks. We also spoke with several members of the IT industry who have thought long and hard about these issues. The paper offers some best practices for shared government-to-government services, but also points out challenges that government and industry still must overcome before this model gains widespread adoption.