November 1, 2009 By News Report
Citizen satisfaction with federal government Web sites surged to a new all-time high in the third quarter of 2009, according to the American Customer Satisfaction Index (ACSI) E-Government Satisfaction Index. The Index reached 75.2 on the ACSI's 100-point scale, an increase of 2.2 percent since the second quarter and 1.8 percent higher than one year ago. The previous high was reached in the fourth quarter of 2008. The increase in e-government satisfaction also brings government more into pace with the private sector. While the e-government aggregate (75.2) still significantly trails private sector industries like portals and search engines (83) and e-retail (82), e-gov outperforms the online news and information industry aggregate (74), online brokerage and investment (74), and just edges out the online travel industry (75).
All over the country, community leaders are looking to boost economic development through various initiatives. One key element in many of those initiatives is the use of information technology. When local governments build IT infrastructure, create e-government applications, assist high-tech startups or otherwise focus on technology, they create conditions that draw businesses to their communities and help retain skilled workers. This paper discusses and provides examples of these various ways local government can use technology to ultimately make a community more attractive to businesses, visitors and residents.