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Four Steps for ERP Success

July 12, 2009 By Randi Levin,Ed Bouryng

"Glitches in Payroll System Spark Furor" ... "City Fires Vendor Over ERP Implementation Problems" ... "City's Financial System Upgrade Runs Into Problems" ... "County Will Try Again to Modernize Computer System."

What state or local municipal IT executive wants to read these real headlines in the local newspaper?

The fact is they highlight the challenges city executives face when implementing or upgrading technology. There's often a natural resistance among municipal leaders to risk change because when implementations go poorly, there's a good chance they'll receive public criticism. Whether from the employee's or vendor's perspective, failure is a badge no executive wants to wear.

With the economy struggling, technology executives at municipalities across the country are under increasing pressure to cut costs and find ways to operate more efficiently and effectively. Enterprise resource planning (ERP) has long been held up as a primary vehicle to get there, both in the commercial and municipal sectors. But as the aforementioned headlines show, when it comes to municipal ERP implementations, the end results seem hardly guaranteed.

L.A. Story

Los Angeles was in a technological hornet's nest in 2005. Government officials were under scrutiny for a PeopleSoft 8.8 upgrade that had gone badly. Beyond the multimillion-dollar price tag for taxpayers, the purchased technology wasn't delivering on its promised capabilities. City staff was working overtime to make the system operational.

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ERP Systems Turn 10 Years Old for Local Governments

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Identity and Access Management Considerations: Gain insight into enterprise identity and access management (IAM) trends and a unified approach that can simplify identity and access management before, during, and after your organization implements cloud-based services.
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Read this Center for Digital Government issue to find out how document-driven process automation can drastically accelerate workflow in state and local government human services agencies.
Using Wireless Technology to Manage and Optimize Government Fleets: Saving Money, Generating Revenues, and Increasing Safety: Using Wireless Technology to Manage and Optimize Government Fleets: Saving Money, Generating Revenues, and Increasing Safety. The paper discusses the challenges federal, state and local government agencies currently face with their government fleets; how mobile technology can help; considerations when selecting a mobile solutions partner; and the benefits of choosing Sprint. Specifically, Frost & Sullivan highlights Sprint’s fleet expertise, its powerful networks, and advanced partnerships that work in concert to provide government fleets with the ability to: Save money, Generate new revenues, Enhance safety, Help the environment, Increase the availability and transparency of information to the public

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CIOs Redefine Local Government and Industry Relations

Based off of discussions of the Digital Communities Large Jurisdiction Chief Information Officer (CIO) Working Group, this white paper aims to answer the question, "In today's economic, political and business environment, what constitutes a successful relationship between government and industry?" Cause for Optimism identifies and clarifies the issues that separate government and industry, and begins to find an answer to the question necessary for both to enjoy a successful and prosperous future.

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