Government Technology

Harold Tuck


Harold Tuck, CIO, San Diego County
Harold Tuck, CIO, San Diego County

February 17, 2011 By

When Harold Tuck, CIO of San Diego County, was a boy, he learned an important life lesson from his grandma — a lesson that continues to help him manage one of the most successful IT outsourcing projects in the country. “She would say, ‘Never stop the opportunity to learn,’” said Tuck. “This job is the epitome of that phrase.”

Managing the county’s $700 million outsourcing contract with Northrop Grumman, which was two years under way when Tuck took his position in 2008, is a challenging task. Tuck said a key to making this contract work is good relationship management between the outsourcer and his team. “A lot of it is about communication, understanding expectations, being able to have those hard conversations when things aren’t going well,” he said.

As much credit as he deserves, Tuck doesn’t feel comfortable alone under the spotlight. He attributes the success of the county to his team, who under Tuck’s leadership, created a strategic plan for the next three years that involves developing a new mobile strategy for residents and government employees; updating the financial, time keeping and human resource management systems; and redesigning the county’s intranet and public-facing website. One aspect he’s particularly excited about is the IT IQ knowledge center, a SharePoint portal on the intranet for county employees to improve their understanding of technology.

Even more, Tuck’s quarterly meetings with the Innovation Council, composed of a dozen county employees, to discuss IT innovation and transformation, helps the county stay one step ahead on the technology front.

“It is always ongoing, a continuous learning process by all stretch of the imagination,” he said.

View all Top 25 Honorees for 2011


| More

Comments

Add Your Comment

You are solely responsible for the content of your comments. We reserve the right to remove comments that are considered profane, vulgar, obscene, factually inaccurate, off-topic, or considered a personal attack.

In Our Library

White Papers | Exclusives Reports | Webinar Archives | Best Practices and Case Studies
Fresh Ideas In Online Security for Public Safety Organizations
Lesley Carhart, Senior Information Security Specialist at Motorola Solutions, knows that online and computer security are more challenging than ever. Personal smartphones, removable devices like USB storage drives, and social media have a significant impact on security. In “Fresh Ideas in Online Security for Public Safely Organizations,” Lesley provides recommendations to improve your online security against threats from social networks, removable devices, weak passwords and digital photos.
Meeting Constituents Where They Are With Dynamic, Real-Time Mobile Engagement
Leveraging the proven and open Kofax Mobile Capture Platform, organizations can rapidly integrate powerful mobile engagement solutions across the spectrum of mobile image capture, mobile data capture and complete mobile process integration. Kofax differentiates itself by extending capture to mobility, supporting multiple points of constituent engagement. Kofax solutions dynamically orchestrate the user’s mobile experience from a single platform—reducing time to market, improving process perf
Public Safety 2019
Motorola conducted an industry survey on the latest trends in public safety communications. The results provide an outlook of what technology is in store for your agency in the next five years. Download the results to gain this valuable insight.
View All

Featured Papers