June 2, 2010 By Andy Opsahl
While most government agencies can track where their employees go on the Internet and what they access on the network, doing so before problems arise can be impractical.
To monitor internal network activity, a government IT department typically uses a protocol like NetFlow, a standard developed by Cisco Systems for making network data readable. Other standards exist as well.
NetFlow sends huge amounts of data to a server, which can be overwhelming to analyze without a way to sift it, according to Neal Gravatt, network report specialist for the Metropolitan Transit Authority of Harris County in Houston.
However, after spending $5,000 to install software called Scrutinizer from vendor Plixer International in November 2009, Gravatt was able to see instantly where the highest Web traffic existed on the agency's network. This was especially useful because heavy traffic areas are usually where many security incidents happen. The software constantly records the activity of every government user so that when suspicious traffic is flagged, Gravatt can see a history of each user's activity.
In the past, Gravatt had to wait for someone to alert him to questionable traffic and then reactively deploy freeware that would track the user from that point forward. He couldn't install the freeware in advance because it collected superfluous data, which would have clogged the network. The new software, by contrast, collects only data he needs to investigate potential security breaches, making it less of a drain.
The software also shows this data with intuitive visuals, Gravatt said. "It presents a graph that shows the spikes in traffic," he explained. "Instead of just looking at the numbers, it shows them in timeline format."
From there, he tracks where the user has been on the Web and what the user has accessed on the network. Even more important to Gravatt is that the software gives him clues about traffic happening without a user's knowledge.
"For instance, say a computer has a virus. I'll go and look at [the user's] traffic. Say he had a lot of traffic last night and this morning at 2 a.m. He was obviously home asleep. There is probably some malicious activity happening on that machine," Gravatt said.
The Metropolitan Transit Authority's $5,000 expenditure for Scrutinizer came with unlimited licensing. The software monitors roughly 1,000 computers at the agency and can plug into most traffic monitoring routers.
All over the country, community leaders are looking to boost economic development through various initiatives. One key element in many of those initiatives is the use of information technology. When local governments build IT infrastructure, create e-government applications, assist high-tech startups or otherwise focus on technology, they create conditions that draw businesses to their communities and help retain skilled workers. This paper discusses and provides examples of these various ways local government can use technology to ultimately make a community more attractive to businesses, visitors and residents.