January 9, 2008 By News Report
IP telephony has crossed over from an emerging technology to the mainstream choice for business voice, reports In-Stat. User acceptance of IP telephony is high, with sales of IP lines in the first half of 2007 continuing to solidly outpace those of traditional lines as the move to IP telephony among organizations continues, the high-tech market research firm says.
"For IP telephony, the initial technical and operational challenges are behind it," says Norm Bogen, In-Stat research director. "ROIs are proving the economics to be solid, and the productivity gains associated with the technology are, and will continue to exceed, those that could be realized with traditional telephony."
Recent research by In-Stat found the following:
This Digital Communities white paper highlights discussions with IT officials in four counties that have adopted shared services models. Our aim was to learn about the obstacles these governments have faced when it comes to shared services and what it takes to overcome those roadblocks. We also spoke with several members of the IT industry who have thought long and hard about these issues. The paper offers some best practices for shared government-to-government services, but also points out challenges that government and industry still must overcome before this model gains widespread adoption.