July 8, 2009 By Wayne Hanson
According to an article in the Japanese Mainichi Daily News, employees of Keihin Electric Railway Co. will have their smiles photographed and rated by smile-measuring software each morning. Those with low scores -- based on eye movement, lip curvature and wrinkles -- will be advised to "lift mouth corners" etc., and will carry a photo of their best smile to emulate.
This Digital Communities white paper highlights discussions with IT officials in four counties that have adopted shared services models. Our aim was to learn about the obstacles these governments have faced when it comes to shared services and what it takes to overcome those roadblocks. We also spoke with several members of the IT industry who have thought long and hard about these issues. The paper offers some best practices for shared government-to-government services, but also points out challenges that government and industry still must overcome before this model gains widespread adoption.