In 2011, for instance, Fucci helped launch a pilot that simplified the business license process for the area’s contractors and enabled data sharing between the county and some of its cities. She also implemented a VoIP system that saves the county approximately $2.5 million per year.
One of her first tasks in Henderson is overseeing the city website redesign. She said it’s too early to reveal what her recommendations will be, but her methods will remain the same — using metrics to determine the level of customer service being delivered.
Fucci’s six years as Clark County CIO and 11 years as CTO of the MGM Mirage give her much experience to draw from, but she credits teamwork for her Clark County accomplishments. “When you talk about an organization that has up to 10,000 users and 40 different departments, what makes things work is to successfully collaborate with all the different department heads and elected officials.”
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