February 27, 2013 By Brian Heaton
An IT veteran of the private and public sectors, Laura Fucci began 2012 as CIO of Clark County, Nev., before transitioning to the same position in her hometown of Henderson, Nev. During her tenure at Clark County, she was at the forefront of multiple initiatives to streamline county business and technology.
In 2011, for instance, Fucci helped launch a pilot that simplified the business license process for the area’s contractors and enabled data sharing between the county and some of its cities. She also implemented a VoIP system that saves the county approximately $2.5 million per year.
One of her first tasks in Henderson is overseeing the city website redesign. She said it’s too early to reveal what her recommendations will be, but her methods will remain the same — using metrics to determine the level of customer service being delivered.
Fucci’s six years as Clark County CIO and 11 years as CTO of the MGM Mirage give her much experience to draw from, but she credits teamwork for her Clark County accomplishments. “When you talk about an organization that has up to 10,000 users and 40 different departments, what makes things work is to successfully collaborate with all the different department heads and elected officials.”
This Digital Communities white paper highlights discussions with IT officials in four counties that have adopted shared services models. Our aim was to learn about the obstacles these governments have faced when it comes to shared services and what it takes to overcome those roadblocks. We also spoke with several members of the IT industry who have thought long and hard about these issues. The paper offers some best practices for shared government-to-government services, but also points out challenges that government and industry still must overcome before this model gains widespread adoption.