Government Technology

Maryland Transit Customers to get Real-Time Information at Bus Stops


December 21, 2006 By

State transportation Secretary Robert L. Flanagan announced today that the Maryland Transit Administration (MTA) is installing a new state-of-the-art information system that will tell bus customers waiting at a bus stop when the next bus will arrive. The Next Vehicle Arrival technology (NVA) is the latest in transit passenger information systems and is now being installed at bus stops in the Baltimore region.

"Our goal has always been to improve customer service and make transit more convenient and user-friendly," said Flanagan. "A big frustration for bus customers is not knowing when the next bus will arrive at their stop. This system empowers them with accurate, real-time information that will answer that key question and allow them to better plan the rest of their trip."

The NVA system uses global positioning technology on each bus to calculate the location of the bus and the time it will arrive at its next stop. This information is then transmitted electronically to a variable electronic message sign located at the bus stop for all to see. The information is accurate to within a minute of when the bus will actually arrive. The global positioning system is linked to a centralized operations center in the MTA's bus control center. In addition to providing information to customers, the new technology also allows the MTA better control of bus operations, resulting in greater fleet efficiency and lower operating costs.

The MTA plans to install a total of 200 signs across the greater Baltimore area over the next year. The new signs are part of an $8.2 million investment that also includes the modernization of the existing Computer Aided Dispatch/Automatic Vehicle Location (CAD/AVL) system, new base radio station capabilities, equipment for MTA buses, operator consoles, and software maintenance and support services.


| More

Comments

Anonymous    |    Commented March 12, 2007

Metropolitan Nashville and Davidson County in TN has GPS on some buses, but not all. I hope they are aware of Baltimore's project and will consider it as they replace aging buses.

Anonymous    |    Commented March 12, 2007

Metropolitan Nashville and Davidson County in TN has GPS on some buses, but not all. I hope they are aware of Baltimore's project and will consider it as they replace aging buses.

Anonymous    |    Commented March 12, 2007

Metropolitan Nashville and Davidson County in TN has GPS on some buses, but not all. I hope they are aware of Baltimore's project and will consider it as they replace aging buses.


Add Your Comment

You are solely responsible for the content of your comments. We reserve the right to remove comments that are considered profane, vulgar, obscene, factually inaccurate, off-topic, or considered a personal attack.

In Our Library

White Papers | Exclusives Reports | Webinar Archives | Best Practices and Case Studies
Improving Emergency Response with Digital Communications
Saginaw County, Mich., increases interoperability, communication and collaboration with a digital voice and data network, as well as modern computer-aided dispatch.
Reduce Talk Time in Your Support Center by 40%
As the amount of information available to citizens and employees grows each year, so do customer expectations for efficient service. Contextual Knowledge makes information easy to find, dropping resolution times and skyrocketing satisfaction.
Emerging Technology Adoption in Local Government
In a recent survey conducted by Government Technology, 125 local government leaders shared their challenges, benefits and priorities when adopting emerging technologies such as cloud, mobility and IP. Read how your jurisdiction’s adoption of technology compares to your peers.
View All

Featured Papers