December 21, 2005 By Wayne Hanson
In the May 2005 issue of Public CIO, Blake Harris of Government Technology spent a day tailing Menchini. "While 311 has been a centerpiece of Bloomberg's pledge to make government less confusing and more responsive," says the article, "it still is only one small piece of Menchini's responsibilities. These include not only IT, but also telecommunications and managing five cable television channels, as well as a regular broadcast channel and a radio station. 'I am actually a media mogul,' Menchini joked. 'I now have to go through an FCC review. They wanted to know if I own major stakes in any other broadcast companies because I was about to get a license for a noncommercial broadcast television station.'"
This Digital Communities white paper highlights discussions with IT officials in four counties that have adopted shared services models. Our aim was to learn about the obstacles these governments have faced when it comes to shared services and what it takes to overcome those roadblocks. We also spoke with several members of the IT industry who have thought long and hard about these issues. The paper offers some best practices for shared government-to-government services, but also points out challenges that government and industry still must overcome before this model gains widespread adoption.