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New York City Plans Consolidation, New 311 Services and Apps Competition

October 19, 2009 By Tod Newcombe, Editor

Photo: Paul Cosgrave, New York City CIO;commissioner, Department of Information Technology and Telecommunications

On Oct. 1, New York City Mayor Michael R. Bloomberg announced a range of technology projects -- known as the Connected City Initiative -- that he described as the "latest steps we're taking to employ technology to serve New Yorkers better."

Two weeks later, during the annual Tech Forum in Brooklyn, N.Y., Oct. 15-16, CIO Paul Cosgrave elaborated on the mayor's plans to make New York more accessible, transparent and accountable. Calling the initiatives transformational, Cosgrave outlined how the city is adding iPhone apps and social media capabilities to its celebrated 311 hotline service, while also launching an ambitious plan to consolidate New York's IT infrastructure.

In an interview with Public CIO magazine during the forum, Cosgrave explained that the recent moves focus on economic concerns and the explosive growth in social media.

Reducing Costs

Addressing the severe economic problem is NYCitiServ, the name for Bloomberg's major cost-saving effort by the Department of Information Technology and Telecommunications (DoITT) to reduce the number of data centers from 55 down to two. Cosgrave called this project his No. 1 priority.

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Year in Review: Local Governments Offset Budget Cutbacks with Crowdsourcing, Cloud Computing

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