Government Technology

New York City's Accountability Tools Pay Off in Tracking Service to Citizens

February 18, 2009 By

"With NYCStat, we are continuing to meet the challenge and the opportunity that Web-based technologies present for helping citizens become directly involved in government." -- NYC Mayor Michael R. Bloomberg (pictured)

Today, New York City Mayor Michael R. Bloomberg issued the Preliminary Mayor's Management Report (PMMR) for Fiscal Year 2009. The PMMR provides a snapshot of how the city has performed four months into the fiscal year and forecasts expected levels of service based on the city's preliminary budget.

"The preliminary results in this report demonstrate the city's ability to maintain and enhance key services," said Bloomberg in a release. "Our commitment to accountability and performance management -- through the Mayor's Management Report, and through the new NYCStat performance reporting tool -- helps ensure our ability to navigate through this period of economic pressures while safeguarding the services most crucial to New Yorkers' wellbeing and quality of life."

The City's Accountability Tools: NYCStat, CPR and the MMR

The charter-mandated MMR, issued twice-yearly on a schedule aligned with the city's budget cycle, presents performance trends and narrative explanations for a wide range of important statistics. The online CPR system, focusing on only the most critical performance measures for each agency, provides dynamic access to performance data in an up-to-date dashboard format; frequent updates, with new data each month for most indicators; and at-a-glance performance evaluations, summarizing trends for each measure, agency, and type of service.

Today the city is taking the next step forward in centralizing online access to information about city service delivery, according to a release from the Mayor's Office. The NYCStat system is designed to be the city's one-stop-shop for all essential data, reports, and statistics related to city services. From the NYCStat Web page users can access a wide array of performance-related information including citywide and agency-specific information, 311-related data, and interactive mapping features for selected performance data and quality-of-life indicators.

"With NYCStat," said Bloomberg, "we are continuing to meet the challenge and the opportunity that Web-based technologies present for helping citizens become directly involved in government. By eliminating the mystery about where and what kinds of performance information are available, the city will increase accountability to its customers in the same way we increased service to customers by creating 311."


| More


Add Your Comment

You are solely responsible for the content of your comments. We reserve the right to remove comments that are considered profane, vulgar, obscene, factually inaccurate, off-topic, or considered a personal attack.

In Our Library

White Papers | Exclusives Reports | Webinar Archives | Best Practices and Case Studies
Fresh Ideas In Online Security for Public Safety Organizations
Lesley Carhart, Senior Information Security Specialist at Motorola Solutions, knows that online and computer security are more challenging than ever. Personal smartphones, removable devices like USB storage drives, and social media have a significant impact on security. In “Fresh Ideas in Online Security for Public Safely Organizations,” Lesley provides recommendations to improve your online security against threats from social networks, removable devices, weak passwords and digital photos.
Meeting Constituents Where They Are With Dynamic, Real-Time Mobile Engagement
Leveraging the proven and open Kofax Mobile Capture Platform, organizations can rapidly integrate powerful mobile engagement solutions across the spectrum of mobile image capture, mobile data capture and complete mobile process integration. Kofax differentiates itself by extending capture to mobility, supporting multiple points of constituent engagement. Kofax solutions dynamically orchestrate the user’s mobile experience from a single platform—reducing time to market, improving process perf
Public Safety 2019
Motorola conducted an industry survey on the latest trends in public safety communications. The results provide an outlook of what technology is in store for your agency in the next five years. Download the results to gain this valuable insight.
View All

Featured Papers