Government Technology

    Digital Communities
    Industry Members

  • Click sponsor logos for whitepapers, case studies, and best practices.
  • McAfee

Notification Software Keeps Incident Commanders Connected

August 14, 2009 By

"This is E-Sponder. There has been an emergency. Please respond." And so the call goes out to first responders and emergency managers across the city, county or state. "Press 1 if you will be reporting to the EOC [Emergency Operations Center] in 30 minutes. Press 2 if you will be reporting in 1 hour ..." and so on up to five options.

In a very short time, the incident commander knows who he has responding to his call, when they will arrive at the EOC as well as who didn't respond. And the system can reach out to command staff or volunteers by phone call, e-mail, text message and pager.

That sort of knowledge of where a commander's people are isn't necessarily available with a traditional phone tree in which 10 people each contact 10 others and so on down the line. This process can require many people to make many phone calls, tying up valuable people and time at the beginning of an incident.

Emergency responders have turned to automated incident command notification software to reach out to their staff, not only to know their status, but also to push important information out to them.

Wisconsin Emergency Management (WEM) uses E-Sponder and E-Sponder Alerts to oversee all of its EOC activations. "E-Sponder has become the actual record of the actions that were taken," said Bill Clare, WEM's planning section supervisor.


For the rest of the story, click here.


| More


don    |    Commented August 14, 2009

And what is so special about this? This technology has been out and in use for years.

don    |    Commented August 14, 2009

And what is so special about this? This technology has been out and in use for years.

Add Your Comment

You are solely responsible for the content of your comments. We reserve the right to remove comments that are considered profane, vulgar, obscene, factually inaccurate, off-topic, or considered a personal attack.

In Our Library

White Papers | Exclusives Reports | Webinar Archives | Best Practices and Case Studies
Digital Cities & Counties Survey: Best Practices Quick Reference Guide
This Best Practices Quick Reference Guide is a compilation of examples from the 2013 Digital Cities and Counties Surveys showcasing the innovative ways local governments are using technological tools to respond to the needs of their communities. It is our hope that by calling attention to just a few examples from cities and counties of all sizes, we will encourage further collaboration and spark additional creativity in local government service delivery.
Wireless Reporting Takes Pain (& Wait) out of Voting
In Michigan and Minnesota counties, wireless voting via the AT&T network has brought speed, efficiency and accuracy to elections - another illustration of how mobility and machine-to-machine (M2M) technology help governments to bring superior services and communication to constituents.
Why Would a City Proclaim Their Data “Open by Default?”
The City of Palo Alto, California, a 2013 Center for Digital Government Digital City Survey winner, has officially proclaimed “open” to be the default setting for all city data. Are they courageous or crazy?
View All