Government Technology

Notification Software Keeps Incident Commanders Connected


August 14, 2009 By

"This is E-Sponder. There has been an emergency. Please respond." And so the call goes out to first responders and emergency managers across the city, county or state. "Press 1 if you will be reporting to the EOC [Emergency Operations Center] in 30 minutes. Press 2 if you will be reporting in 1 hour ..." and so on up to five options.

In a very short time, the incident commander knows who he has responding to his call, when they will arrive at the EOC as well as who didn't respond. And the system can reach out to command staff or volunteers by phone call, e-mail, text message and pager.

That sort of knowledge of where a commander's people are isn't necessarily available with a traditional phone tree in which 10 people each contact 10 others and so on down the line. This process can require many people to make many phone calls, tying up valuable people and time at the beginning of an incident.

Emergency responders have turned to automated incident command notification software to reach out to their staff, not only to know their status, but also to push important information out to them.

Wisconsin Emergency Management (WEM) uses E-Sponder and E-Sponder Alerts to oversee all of its EOC activations. "E-Sponder has become the actual record of the actions that were taken," said Bill Clare, WEM's planning section supervisor.

 

For the rest of the story, click here.

 


| More

Comments

don    |    Commented August 14, 2009

And what is so special about this? This technology has been out and in use for years.

don    |    Commented August 14, 2009

And what is so special about this? This technology has been out and in use for years.


Add Your Comment

You are solely responsible for the content of your comments. We reserve the right to remove comments that are considered profane, vulgar, obscene, factually inaccurate, off-topic, or considered a personal attack.

In Our Library

White Papers | Exclusives Reports | Webinar Archives | Best Practices and Case Studies
Improving Emergency Response with Digital Communications
Saginaw County, Mich., increases interoperability, communication and collaboration with a digital voice and data network, as well as modern computer-aided dispatch.
Reduce Talk Time in Your Support Center by 40%
As the amount of information available to citizens and employees grows each year, so do customer expectations for efficient service. Contextual Knowledge makes information easy to find, dropping resolution times and skyrocketing satisfaction.
Emerging Technology Adoption in Local Government
In a recent survey conducted by Government Technology, 125 local government leaders shared their challenges, benefits and priorities when adopting emerging technologies such as cloud, mobility and IP. Read how your jurisdiction’s adoption of technology compares to your peers.
View All

Featured Papers