June 14, 2013 By News Staff
Oakland, Calif., launched a new website dedicated to answering questions citizens may want to know about the city, according to the City Administrator’s Office.
Named Oakland Answers, the website’s format prominently displays a search bar for users to enter questions or keywords pertaining to city services. Under the search bar is a list of common topics citizens may ask about including “Animals,” “Arts and Culture,” “Budget and Finance” and “Building and Development.”
The site, which is still in beta, was developed by OpenOakland, a local brigade through civic fellowship program Code for America. Content for the website was developed on June 1 during the National Day of Civic Hacking.
The site is modeled after Honolulu Answers a website with the same question-driven functionality that was developed by 2013 Code for America fellows in Honolulu. OpenOakland took the concept of Honolulu Answers and modified it to serve Oakland.
This Digital Communities white paper highlights discussions with IT officials in four counties that have adopted shared services models. Our aim was to learn about the obstacles these governments have faced when it comes to shared services and what it takes to overcome those roadblocks. We also spoke with several members of the IT industry who have thought long and hard about these issues. The paper offers some best practices for shared government-to-government services, but also points out challenges that government and industry still must overcome before this model gains widespread adoption.