Government Technology

Online Forum: New York City's 311 System

September 11, 2008 By

Paul J. Cosgrave, commissioner of the New York City Department of Information Technology and Telecommunications, participated yesterday in an online forum hosted by The New York Times. The subject was the city's 311 system which handles complaints and information requests from residents.

Cosgrove pointed out that one caller asked for the FCC when the agency that handled that particular service was the city's Department of Sanitation. Cosgrove said that often the public doesn't know what level or part of government handles what service -- which is what the 311 system was made for.

Cosgrove said that since January, service requests can be tracked online and the city has plans to expand 311 so service requests can be initiated online as well.


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Selim T    |    Commented October 9, 2012

There are 3300 Cemusa bus shelters in New York City. Of those 3300, there are at least 422 have no electricity. These 422 bus shelters have no electricity because they have not been connected to a power source. This is a requirement by Cemusa's $1 Billion contract with the city. This contract has been managed by NYC DOT Commisioner Sadik-Khan. I have documented these bus shelters with no electricity and provided the list to Ms. Khan starting late 2011 . I also reported these matters to 311. Ms. Khan (or anyone at DOT) never responded to my letters (seven of them and counting) asking her look into these dark, not-powered Cemusa bus shelters. All of my 311 requests have been closed and the status is as follows even though no work has been done in more than six months in many cases: STATUS: The contractor has reported that the requested work has been completed. Each trench work (pulling electricity from a street lamp to Cemusa bus shelter) costs $8600 in average per Cemusa documents. This work of electric connection is part of the contract requirements. There are at least 422 Cemusa bus shelters with no electricity. Total savings by not electrifying these bus shelter, Cemusa has saved (illegally earned) approximately $3,600,000. Ms. Khan's silence with Cemusa matters (no-electricity issue is one of several serious matters with this large contract) may or may not be related to this stolen $3,600,000. The question are: Why is Ms. Khan so quiet? Is Ms. Khan bought by Cemusa? If yes, how much did she pocket? Who else has been paid to be silent and how much did they get paid?

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