Paul J. Cosgrave, commissioner of the New York City Department of Information Technology and Telecommunications, participated yesterday in an online forum hosted by
The New York Times. The subject was the city's 311 system which handles complaints and information requests from residents.
Cosgrove pointed out that one caller asked for the FCC when the agency that handled that particular service was the city's Department of Sanitation. Cosgrove said that often the public doesn't know what level or part of government handles what service -- which is what the 311 system was made for.
Cosgrove said that since January, service requests
can be tracked online and the city has plans to expand 311 so service requests can be initiated online as well.
Wayne E. Hanson served as a writer and editor with e.Republic from 1989 to 2013, having worked for several business units including Government Technology magazine, the Center for Digital Government, Governing, and Digital Communities. Hanson was a juror from 1999 to 2004 with the Stockholm Challenge and Global Junior Challenge competitions in information technology and education.
