Government Technology

    Digital Communities
    Industry Members

  • Click sponsor logos for whitepapers, case studies, and best practices.
  • McAfee

Pennsylvania County Publishes Emergency Call Information Online


fire truck/Photo courtesy of Mary Pellegrino/FEMA
fire truck

January 25, 2010 By

The Montgomery County, Pa., Department of Public Safety used to receive 50 to 100 calls daily from media inquiring about traffic accidents and road hazards that would snarl traffic. To alleviate the large volume of phone calls, the department collaborated with the county's IT department and developed a Web site that provides the public with information about active fire and emergency medical services calls as well as traffic incidents from the county's computer-aided dispatch (CAD) system.

As a result, the public safety department has seen a dramatic reduction in the number of calls from media about traffic accidents and hazards. "There are some days where we might get one or two in a 24-hour period when we were doing 50 to 100 in the 24-hour period before," said Sean Petty, Montgomery County's deputy director of public safety for communications and technology.

The Web site gets around 60,000 hits a month, Petty said.

The Web site, launched in November 2009, provides summaries, including the incident number, the resources deployed and if they have arrived on scene, and the incident location, which also is plotted on a Google map. The site also provides a link to the county's live emergency medical services and fire radio communications.

For more information on the Montgomery County online incident reports, please visit the Emergency Management Web site.

 


| More

Comments

Add Your Comment

You are solely responsible for the content of your comments. We reserve the right to remove comments that are considered profane, vulgar, obscene, factually inaccurate, off-topic, or considered a personal attack.

In Our Library

White Papers | Exclusives Reports | Webinar Archives | Best Practices and Case Studies
Digital Cities & Counties Survey: Best Practices Quick Reference Guide
This Best Practices Quick Reference Guide is a compilation of examples from the 2013 Digital Cities and Counties Surveys showcasing the innovative ways local governments are using technological tools to respond to the needs of their communities. It is our hope that by calling attention to just a few examples from cities and counties of all sizes, we will encourage further collaboration and spark additional creativity in local government service delivery.
Wireless Reporting Takes Pain (& Wait) out of Voting
In Michigan and Minnesota counties, wireless voting via the AT&T network has brought speed, efficiency and accuracy to elections - another illustration of how mobility and machine-to-machine (M2M) technology help governments to bring superior services and communication to constituents.
Why Would a City Proclaim Their Data “Open by Default?”
The City of Palo Alto, California, a 2013 Center for Digital Government Digital City Survey winner, has officially proclaimed “open” to be the default setting for all city data. Are they courageous or crazy?
View All