August 4, 2009 By Blake Harris
Photo: Prof. Dov Eden, who has found that getting employees to believe in their resources can radically improve performance.
In these tough budget times, the answer to enhanced productivity lies not just in deploying better or newer technology. Faith in existing technical resources can also boost productivity -- or at least that is the findings of a new study by Tel Aviv University (TAU) soon to be published in the Journal of Management.
In fact, according to Prof. Dov Eden of TAU's Faculty of Management, more important than the tools themselves is the belief in their effectiveness. "If employees believe they have competent managers supporting them, excellent equipment in their hands, and helpful staff to work with, their performance at work will be energized," says Prof. Eden, who has carried out more than three decades of research on expectations and performance in the workplace.
For the study, Prof. Eden and his colleagues split a group of 240 physics students in half. Both groups were able to access the same online tools on the course Web site, but the students in the test group were convincingly told how useful the tools were for course success. These students significantly outperformed their peers on exams by about five points on a 100-point scale.
"Our emphasis on the superiority of the accompanying course Web site got students to believe in it and expect that it would work for them. By believing in the tools more, they used the tools more often and performed better in the course itself," says Prof. Eden.
The study adds to a growing body of evidence suggesting that managers can strengthen their workers' belief in the utility of their tools to promote successful performance. "It was well documented with the M16 rifle in the Vietnam War," says Prof. Eden, who is now on sabbatical at Baruch College, CUNY in New York City. "If the M16 fails a soldier and the other soldiers in the unit find out about it, commanders see high rates of demoralization and poor combat performance in that unit. While offices and factories aren't exactly war zones, we've learned from this new study that the faith individuals have in their tools may be just as important as the tools themselves."
This study was done in collaboration with Prof. Yoav Ganzach, Rachel Flumin-Granat and Tal Zigman, all from the Faculty of Management at Tel Aviv University.
This Digital Communities white paper highlights discussions with IT officials in four counties that have adopted shared services models. Our aim was to learn about the obstacles these governments have faced when it comes to shared services and what it takes to overcome those roadblocks. We also spoke with several members of the IT industry who have thought long and hard about these issues. The paper offers some best practices for shared government-to-government services, but also points out challenges that government and industry still must overcome before this model gains widespread adoption.