|
- Click sponsor logos for whitepapers, case studies, and best practices.
-
-
-
-
-
-
-
-
-
-
-
-
Digital Communities
Industry Members
San Francisco Residents Can Tweet 311
July 6, 2009 By Karen Stewartson
Sensible System
MIT architects and engineers have taken the guesswork out of public transit for commuters in Florence, Italy, by creating a futuristic bus stop called EyeStop, which lets users plan bus trips on an interactive map, surf the Web, monitor their real-time exposure to pollutants and use their mobile devices as an interface with the bus shelter. Users can post ads and community announcements on its electronic bulletin board. EyeStop also powers itself through sunlight and collects real-time information about the surrounding environment. -- Massachusetts Institute of Technology
San Francisco Tweet
San Francisco Mayor Gavin Newsom announced in June that residents can make 311 customer service requests or complaints to the city's call center using Twitter.
Residents can tweet to the city's call center about various services like graffiti removal, potholes, garbage maintenance and street cleaning. Mobile users also can send messages and pictures using a third-party application.
To make service requests, residents who have Twitter accounts must follow San Francisco's account at SF311. Once a service request is submitted, it's logged by a call taker into a customer relationship management database. The resident is then given a tracking number so he or she can follow up on the issue. Users can send direct messages to the call center by appending the letter "D" before SF311, which allows them to receive real-time responses. However, users with general inquiries usually receive a link to the information they need.
Crime Tracker
Worried about crime in your community? Citizens nationwide can search and track crime data from more than 800 participating police departments on CrimeMapping.com, CrimeReports.com and EveryBlock.com. Live feeds from police record-keeping systems are automatically posted to these sites, according to The Wall Street Journal. The service is free to users and lets them post blogs and offer tips to law enforcement.
Business Continuity
A recent survey of 159 Government Technology subscribers found that many had experienced unplanned outages and other business continuity issues during the past 12 months.
In Our Library
- Are You Sure You Are Maximizing the Value of Your Microsoft SharePoint Investment?
- The Microsoft SharePoint platform provides a wealth of opportunities for any organization to streamline business processes and expand knowledge sharing; however most government organizations struggle to take advantage of these opportunities.
- Hurricane Preparedness
- Make sure you are prepared for hurricane season before it is here. Join in this Digital Communities teleconference and gain insight on how to prepare from experts who have been on the ground during major hurricanes.
- Government-to-Government IT Services: What Works and What's Left to Work Out
- This paper offers some best practices for shared government-to-government services, but also points out challenges that government and industry still must overcome before this model gains widespread adoption. View All
Subscribe to Digital Communities
Digital Communities (DC) is e.Republic‘s local government program. The particular strength of DC is its focus on encouraging collaboration and creating productive relationships between and among cities, counties, regions and select private sector companies uniquely positioned to help improve the delivery of public services.
Subscribe | View Digital Issue
Government Best Practices
Featured White Papers & Reports
Government-to-Government IT Services: What Works and What's Left to Work OutThis Digital Communities white paper highlights discussions with IT officials in four counties that have adopted shared services models. Our aim was to learn about the obstacles these governments have faced when it comes to shared services and what it takes to overcome those roadblocks. We also spoke with several members of the IT industry who have thought long and hard about these issues. The paper offers some best practices for shared government-to-government services, but also points out challenges that government and industry still must overcome before this model gains widespread adoption.
View Full Library
Events
Don't miss this opportunity to see the latest in digital government solutions, keep abreast of current policy issues and network with key government executives, technologists and industry specialists.
The SF twitter service is for their 311 service, not their 911 service. The difference is immense, I think.
The SF twitter service is for their 311 service, not their 911 service. The difference is immense, I think.
The SF twitter service is for their 311 service, not their 911 service. The difference is immense, I think.