April 10, 2009 By Wayne Hanson
Vandals cut 14 AT&T fiber-optic cables in four different Silicon Valley, Calif., locations Thursday morning, disrupting Internet, cell and land-line phone services, as well as halting 911 emergency calls, online hospital medical records, ATM and credit-card processing and more. The first notice went out on AT&T's Twitter page about 7:30 Thursday morning, and the company updated customers as the repairs progressed.
AT&T is offering a $250,000 reward for information leading to the conviction of the perpetrators, and the FBI is involved. Several communities, including Morgan Hill, Santa Clara County, Santa Cruz, Gilroy, San Jose and San Carlos were affected. According to media reports the vandals had detailed knowledge of how to access the cables.
This Digital Communities white paper highlights discussions with IT officials in four counties that have adopted shared services models. Our aim was to learn about the obstacles these governments have faced when it comes to shared services and what it takes to overcome those roadblocks. We also spoke with several members of the IT industry who have thought long and hard about these issues. The paper offers some best practices for shared government-to-government services, but also points out challenges that government and industry still must overcome before this model gains widespread adoption.