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Smart Spending Plus Better Services Equals a Filled Trophy Case for Horry County, S.C.

October 15, 2008 By News Report

Horry County, S.C., had some problems that were negatively affecting its citizens and its employees. Employees couldn't keep up with the increased paperwork from a growing population. Citizens were frustrated with inconsistent service caused by lost documents and outdated processes. Then, Horry County switched to OnBase and as a result employees are more efficient. Citizens are thrilled with the customer service. And, for doing its job well, Horry County has -- to date -- received six awards for using tax dollars wisely and to the benefit of its citizens.

"Documents were hard to find, they were hard to share and they were hard to manage," said Tim Oliver, assistant director of IT and GIS for Horry County. "Our employees and our citizens were forced to deal with the consequences. Understandably, they weren't happy. We were able to solve all of our problems thanks to OnBase, except for one -- it didn't come with a new trophy case."

Horry County needed its ECM solution to work with other systems -- including a comprehensive geographic information system (CGIS) and some legacy systems. OnBase did this, and today integrates with all county systems. It also stores all documents -- digitally. Employees now get documents faster through a single user-friendly interface. As a result, they are more efficient and better able to serve their citizens.

"County governments face a tremendous challenge," said Mike Bilardo, director of government solutions for Hyland Software. "They're forced to serve growing populations with a shrinking pool of resources. The way Horry County has used [this new system] is exemplary. They've used it to become more efficient, save money and better serve its citizens. They're so happy with it that they soon plan to add our solution to all 57 of their departments."

| More

Terry Garber, South Carolina Department of Revenue, Recognized for EDI Innovation

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