Government Technology

Texting 911 Becoming a Reality in Iowa County



June 10, 2009 By

The speech and hearing impaired in Black Hawk County, Iowa, will soon have the ability communicate via text message with a 911 operator during an emergency.

A team of vendors -- including Intrado, i wireless, Positron Public Safety Systems and RACOM -- demonstrated the technology during a successful pilot. The county is scheduled to go live with the 911 texting some time in July.

The ability to text to 911 operators will allow the hearing and speech impaired to communicate wherever they are rather than relying on special home technology or a relay center. Texting also is seen as beneficial to the population as a whole since it's becoming a means of communicating by so many.

"We do know of situations where people can't talk," said Barbara Vos, E911 program manager of the Iowa Homeland Security and Emergency Management Department. "They still want to be able to provide [texting] to everyone in the future, but this is a baby step. This is one carrier with one county that we're testing."

Vos said text messaging may fill a void but it's still not as efficient as picking up a phone and calling 911. "We know text messaging could have a delay because it's not sent instantly like a phone call."


| More

Comments

Add Your Comment

You are solely responsible for the content of your comments. We reserve the right to remove comments that are considered profane, vulgar, obscene, factually inaccurate, off-topic, or considered a personal attack.

In Our Library

White Papers | Exclusives Reports | Webinar Archives | Best Practices and Case Studies
Redefining Citizen Engagement in a Mobile-First World
Today’s consumers are embracing the ease and convenience of anytime, anywhere access to the Internet from their mobile devices. In order for government and public sector organizations to fully engage with their citizens and provide similar service quality as their consumer counterparts, the time is now to shift to mobile citizen engagement. Learn more
McAfee Enterprise Security Manager and Threat Intelligence Exchange
As a part of the Intel® Security product offering, McAfee® Enterprise Security Manager and McAfee Threat Intelligence Exchange work together to provide organizations with exactly what they need to fight advanced threats. You get the situational awareness, actionable intelligence, and instantaneous speed to immediately identify, respond to, and proactively neutralize threats in just milliseconds.
Better security. Better government.
Powering security at all levels of government with simpler, more connected IT.
View All

Featured Papers