June 19, 2007 By Wayne Hanson
"The most significant element, however," said Scott Fernqvist, special assistant to the CIO, "is the shift in information architecture. The site used to be essentially a portal to subsidiary Web sites of the various departments and offices of the county government. While still a work in progress, the new site is instead intended to provide a unified executive branch enterprise view and is organized in categories that are more meaningful to the public than our organization chart."
This Digital Communities white paper highlights discussions with IT officials in four counties that have adopted shared services models. Our aim was to learn about the obstacles these governments have faced when it comes to shared services and what it takes to overcome those roadblocks. We also spoke with several members of the IT industry who have thought long and hard about these issues. The paper offers some best practices for shared government-to-government services, but also points out challenges that government and industry still must overcome before this model gains widespread adoption.