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Merrill Douglas

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Recent Articles

Health Insurance Marketplaces Delay Mobile Apps for Now

June 06, 2013 - States scramble to launch online health insurance marketplaces, but smartphone users will have to wait for mobile access.

Big Data Raises Big Questions

April 01, 2013 - What keeps more governments from pursuing large-scale data analytics? Concerns about working with multiple data formats, safeguarding privacy, finding the right skill sets and funding the projects, to name a few.

How Small-Town America Cuts Energy Costs

August 31, 2012 - Intelligent building technology lets even small cities on tight budgets save money while becoming more sustainable.

Gang of 7 Big-City CIOs Forges Ahead Despite Turnover

June 14, 2012 - An informal group of city CIOs vows to pull off its first formal project - despite evolving membership.

Rewarding Employees in Tough Budgetary Times

November 11, 2011 - With funds for incentives tight or nonexistent, how can public CIOs recognize employees for going above and beyond?

Los Angeles, Minnesota Discuss Migrating to Cloud Computing

May 11, 2011 - State and local governments discuss the benefits and pitfalls of software as a service.

The Economics of E-Government Services Are Far From Simple

January 21, 2011 - Do citizens - and governments - benefit from e-government services?

G7: CIOs From Seven Big-Cities Work Together to Develop Open-Source IT Solutions

October 18, 2010 - Informal group of like-minded city IT leaders works to create sharable solutions. Open API for 311 systems is the first result. Members say more is on the way.

Federal CIO's Techstat Initiative Seeks to Diagnose Troubled IT Initiatives and Deliver Quick Treatment

August 03, 2010 - Federal CIO Vivek Kundra implements TechStat Accountability Sessions to find problems in agencies' IT projects and take action to solve them.

San Diego County's CIO Shares Secrets Behind the County's Success With IT Outsourcing

June 14, 2010 - California county outsourcing model attributed to solid structure and governance.

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Featured White Papers & Reports

Government-to-Government IT Services: What Works and What's Left to Work Out

This Digital Communities white paper highlights discussions with IT officials in four counties that have adopted shared services models. Our aim was to learn about the obstacles these governments have faced when it comes to shared services and what it takes to overcome those roadblocks. We also spoke with several members of the IT industry who have thought long and hard about these issues. The paper offers some best practices for shared government-to-government services, but also points out challenges that government and industry still must overcome before this model gains widespread adoption.

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