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Evelina Moulder

Contributing Writer

Evelina Moulder is director of survey research for International City/County Management Association in Washington, D.C.

Twitter: @dcommunities

Recent Articles

311 Survey: Customer Service Systems Spread to Smaller Cities and Counties
May 12, 2008 - 311 systems reduce 911 calls and offer better customer service and management information - but cost remains an issue.

Citizens First
January 26, 2005 - E-government spurs local governments to better citizen service, ICMA survey finds.

Government Best Practices


Featured White Papers & Reports

Government-to-Government IT Services: What Works and What's Left to Work Out

This Digital Communities white paper highlights discussions with IT officials in four counties that have adopted shared services models. Our aim was to learn about the obstacles these governments have faced when it comes to shared services and what it takes to overcome those roadblocks. We also spoke with several members of the IT industry who have thought long and hard about these issues. The paper offers some best practices for shared government-to-government services, but also points out challenges that government and industry still must overcome before this model gains widespread adoption.


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