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William D. Eggers

Contributing Writer

Twitter: @dcommunities

Recent Articles

Column: Six Steps to Mobile Success in Government
March 18, 2013 - Mobile technology can be a powerful tool for both productivity and citizen engagement, but there are implementation pitfalls to avoid.

10 Tips for Data Visualization
February 24, 2012 - Designing analytics user interfaces for government decision-makers.

Transforming State Health and Human Services Agencies
May 13, 2011 - Meeting client needs by refocusing on reduced dependence and increased self-sufficiency.

Beyond CRM and 311: Strategies for Improving Government Services
January 26, 2008 - Four myths that keep government from delivering a better customer experience.

IT Work Force Transformation
April 07, 2006 - CIOs need a work force that mirrors today's consolidated and federated IT organizational model.

Unleashing Change: A Study of Organizational Renewal in Government
November 16, 2005 - Author: Steven Kelman

On Point
January 31, 2005 - Computers are as much a part of today's battlefield as tanks and guns. The man behind the networking of today's armed forces is retired Vice Adm. Arthur Cebrowski.

Made to Order
January 26, 2005 - Using technology to shift power from government to citizens.

Governing by Network: CIOs and the New Public Sector
November 10, 2004 - The hierarchical form of government is in decline. Today, it's government by network, and in the middle of it all are public-sector CIOs.

Adoption Dilemma
February 03, 2004 - The dark side of e-government isn't cost overruns, turf battles or integration issues; it's low adoption rates. Without customers, the public sector can't justify large investments in e-government for much longer.

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Featured White Papers & Reports

Government-to-Government IT Services: What Works and What's Left to Work Out

This Digital Communities white paper highlights discussions with IT officials in four counties that have adopted shared services models. Our aim was to learn about the obstacles these governments have faced when it comes to shared services and what it takes to overcome those roadblocks. We also spoke with several members of the IT industry who have thought long and hard about these issues. The paper offers some best practices for shared government-to-government services, but also points out challenges that government and industry still must overcome before this model gains widespread adoption.


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