William D. Eggers
Successful Government Leaders Adopt Design-Focused, User-Centric Way of Working
June 22, 2016 - The simple practice of observing how a user actually works during an average day can sometimes yield more useful information than hours of interviews.
5 Ways Governments Can Accelerate Digital Transformation
November 04, 2015 - It's risky and wrenching, but nothing is more important for the future of service delivery.
Column: Six Steps to Mobile Success in Government
March 18, 2013 - Mobile technology can be a powerful tool for both productivity and citizen engagement, but there are implementation pitfalls to avoid.
10 Tips for Data Visualization
February 24, 2012 - Designing analytics user interfaces for government decision-makers.
Transforming State Health and Human Services Agencies
May 13, 2011 - Meeting client needs by refocusing on reduced dependence and increased self-sufficiency.
Beyond CRM and 311: Strategies for Improving Government Services
January 26, 2008 - Four myths that keep government from delivering a better customer experience.
IT Work Force Transformation
April 07, 2006 - CIOs need a work force that mirrors today's consolidated and federated IT organizational model.
Unleashing Change: A Study of Organizational Renewal in Government
November 16, 2005 - Author: Steven Kelman
January 31, 2005 - Computers are as much a part of today's battlefield as tanks and guns. The man behind the networking of today's armed forces is retired Vice Adm. Arthur Cebrowski.
Made to Order
January 26, 2005 - Using technology to shift power from government to citizens.