William D. Eggers
5 Ways Governments Can Accelerate Digital Transformation
November 04, 2015 - It's risky and wrenching, but nothing is more important for the future of service delivery.
Column: Six Steps to Mobile Success in Government
March 18, 2013 - Mobile technology can be a powerful tool for both productivity and citizen engagement, but there are implementation pitfalls to avoid.
10 Tips for Data Visualization
February 24, 2012 - Designing analytics user interfaces for government decision-makers.
Transforming State Health and Human Services Agencies
May 13, 2011 - Meeting client needs by refocusing on reduced dependence and increased self-sufficiency.
Beyond CRM and 311: Strategies for Improving Government Services
January 26, 2008 - Four myths that keep government from delivering a better customer experience.
IT Work Force Transformation
April 07, 2006 - CIOs need a work force that mirrors today's consolidated and federated IT organizational model.
Unleashing Change: A Study of Organizational Renewal in Government
November 16, 2005 - Author: Steven Kelman
January 31, 2005 - Computers are as much a part of today's battlefield as tanks and guns. The man behind the networking of today's armed forces is retired Vice Adm. Arthur Cebrowski.
Made to Order
January 26, 2005 - Using technology to shift power from government to citizens.
Governing by Network: CIOs and the New Public Sector
November 10, 2004 - The hierarchical form of government is in decline. Today, it's government by network, and in the middle of it all are public-sector CIOs.