Government Technology

Tod Newcombe

Senior Editor

With more than 20 years of experience covering state and local government, Tod previously was the editor of Public CIO, e.Republic’s award-winning publication for information technology executives in the public sector. He is now a senior editor for Government Technology and a columnist at Governing magazine.

Twitter: @dcommunities

Recent Articles

States Begin Restricting, Prohibiting Police License Plate Readers
August 14, 2015 - Critics say the now-popular technology needs to be regulated, but cops worry too much regulation will hurt their ability to fight crime.

Are Government Apps Useful?
July 01, 2015 - What may seem like a great way to engage citizens may not be as effective as cities would like.

Scaling Down 311: Data Analytics is Still a Work in Progress
June 04, 2015 - The desire to measure and manage performance based on data captured by CRM software holds the same level of importance no matter a city's size.

Scaling Down 311: Challenges and Opportunities with Multichannel CRM
June 03, 2015 - Offering more options for citizens to connect with 311 means that fewer calls will come through the call center, but converting calls into online interactions isn't as easy as it sounds.

Scaling Down 311: Customer Service is a 'Core Mission'
June 02, 2015 - Customer service is the leading trend in local government, as residents expect levels in their city or town to match what they get in the private sector. As such, 311 is typically a 24/7 proposition.

What Went Wrong with L.A. Unified's iPad Program?
May 14, 2015 - To put it simply: There was a complete breakdown in the planning and execution of the initiative.

Transit Agencies Need to Increase Technology Investments
March 31, 2015 - Transit systems are growing along with ridership. But more investments in technology are needed to make transit a reliable alternative to automobiles in cities.

Social Media Keeps Transit Agencies Informed About its Riders
March 30, 2015 - Social media can act as a monitoring tool that can help transit agencies improve how their systems run and even increase trust between passengers and agencies.

Intelligent Transit: Data Improves Transit Efficiency
March 27, 2015 - Automatic vehicle location and passenger counting systems create data that can fine-tune the running of a transit system.

How Mobile Technology Makes Transit Convenient
March 26, 2015 - To keep "choice riders" coming back, experts say that transit agencies must offer a ride that is reliable, fast, clean and convenient.

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