Government Technology
By Robert Bell, John Jung, Louis Zacharilla: Intelligent Communities are those which have - whether through crisis or foresight - come to understand the enormous challenges of the Broadband Economy, and have taken conscious steps to create an economy capable of prospering in it. They are not necessarily big cities or famous technology hubs. They are located in developing nations as well as industrialized ones, suburbs as well as cities, the hinterland as well as the coast.

The Next Trail Along the Digital Divide

July 25, 2014 By Louis Zacharilla

Along with the successful economic migrations from poor to lower middle class in large swaths of the world, the rich really are getting richer. Many are getting rich because of the way knowledge is being “discovered,” deployed and productized. While most of the world still waits for access, the Digital Divide has moved on. A line is now being drawn between those with access and those who can interpret and understand information once connected. These people know how to put it into play economically. They have moved from the classroom to the canvas. They make raw material purposeful, and create a ladder for some as their work pulls it away from others. Most of the consequences are unintended, but all impact the community.

 
In the June 22nd issue of the New York Times there were two stories, a few column inches apart, that reaffirmed the gap between those with access and those who understand the power of access to thrive. I do not know if it was the editor’s decision to lay the story out this way, but the contrast was apparent. In one story, an Arizona (USA) woman making $10 per hour (when she could find work) was jailed upon getting into her car after an interview with an insurance company. If Shanesha Taylor had gotten that job (and she was confident that the interview had gone well), it would have given her real wages, health insurance coverage for her two children and dignity. The two kids were in the car because she could not afford day care and chose to take them along while she had her interview. The law reasoned that this was endangerment. Not unreasonable in Scottsdale, Arizona, where the car temperature was estimated at 103 degrees (F.) But people did not forget that this was a story about the Divide too. Through the Internet, money was raised for her defense and the media’s light found its way to Arizona. A settlement was reached a few days ago. She will not do jail time.
 
A few clicks below her story there was one profiling Yahoo Food and its marketing team. Their challenge was a bit different: they needed to decide whether to lure eyeballs to their site with a story about the history of foods from the ancient Silk Trail, or whether to publish a guide to cheese fries and other snacks that go well with ranch dressing. Decisions, decisions! Yahoo Food, whose sutra of wisdom includes “Treat Meat as a Condiment,” is an example of what we call the “lovely jobs,” in our new book, Brain Gain.
 
While we, the information rich, may be confident that our work is the equivalent of a divine endowment and will be rewarded, no matter how insipid, those stuck on the ladder trying desperately to use knowledge to find a job or to become more educated are not guaranteed success. Google CEO Eric Schmidt is “very worried” about this. His data suggests that the problem is getting worse. “If you look at the most recent studies of American economic growth, 99 percent of the people saw essentially no economic improvement over the last decade,” he wrote in his new book The New Digital Age.
 
What he didn’t say is that even among those of us in the 1% - including his company - yet another divide has formed. This is the dissatisfaction with knowledge work, or at least with “technology’s” impositions within it. Our mental health, psyches and purpose as individuals seem to be casualties of a crisis of the soul. It is a new inner conflict. Among even successful knowledge workers, the thinning of psychic reward is driving us toward burnout. We are grateful to be knowledge workers, of course, but too tired to give thanks! Tony Schwartz, whose Energy Project studies levels of satisfaction and sustainable engagement in the workplace, reported that only 30% of Americans feel engaged with their work. Globally, that number is a mere 13% Most people simply feel “overwhelmed.” In a study of 12,000 workers worldwide, 66% said that were absolutely unable to focus on one thing at a time at work – or probably anywhere else. The percentages of those feeling a sense of belonging, of connectedness to a community and a sense of overall satisfaction is low. Burnout has reached all the way to the CEO’s office.
 
What are we to make of the new wake-up calls? One is the impact on our communities.
 
I have been writing for years that communities were out of energy and out of balance until the concept of the Intelligent Community movement came along to raise the red flag. The Energy Project’s data confirms this. Even the foodies at Yahoo are too tired to produce much social capital when they get home after 16 hours on the job. And Ms. Taylor? Well, she needs to find a way to support her two children. Both suffer psychic fatigue.
 
While waves of middle classes continue to rise and thrive outside the borders of the mighty USA, the smiles on their faces as they shop their way through new stores and crank away in their comfortable cubicles, may fade. Their nations are catching up economically and technologically, and that is good. They are reaping the benefits from their parents’ generation. But what is next?
 
What we need to observe and to plan for in cities and communities is the creation of wealth that is sustainable because it comes with tools to use knowledge effectively in the next iteration of the economy. This includes ways to enable a deeper, more meaningful engagement at work, on the Internet and with our local governments and institutions. Oh yes, and with ourselves.

Leave a comment

Urban Planners and the Revolutionary City

July 21, 2014 By John Jung

The revolutionary city! This is not a city under siege or under threat by terrorists. This is a city that uses all its efforts to understand, strategically plan for and actively position itself to truly transform and actively apply all of the ICT enabled opportunities and all of the smart systems and infrastructure at its disposal to allow its citizens to benefit from efficiencies, security, conveniences, experiences and opportunities available to them. It is also a city that works with its universities and all other educational institutions to be able to benefit from the knowledge, talent and resources available to them to help position the community with a knowledge-centric focus. This is a city where all its bureaucrats and other leaders pull together with a sense of collaboration; use all their efforts to be transparent though excellence in public policy; and create clear, concise and visionary directions for its community that all can embrace and act upon. This is a community that embraces an innovation and creativity ecosystem and is caring and sensitive to issues of health, environmental sustainability, safety and fairness to everyone. This is a community that an investor or someone with significant talent decides on with confidence.

Here are some well-planned cities that provide the confidence to companies and talented people to invest in: San Francisco, New York, Suwon, Taipei, Singapore, Melbourne, Toronto, Manchester, Chattanooga, Waterloo, Dundee, Austin, Stratford, Eindhoven, Barcelona, Glasgow, Columbus, Philadephia, Calgary, Issy-les-Moulineaux (Paris), Mitaka (Tokyo), Gangnam (Seoul), Stockholm, Quebec City, Taichung, Winnipeg, Ottawa, plus 100 other Intelligent Communities.
 
These well-planned cities are all Intelligent Communities. Think of Intelligent Communities = Excellence in Urban Planning and Urban Design.
 
Providing deliberate certainty through well thought through and crafted policies, land use decisions and the basis for creating the best environments possible in our communities are key constructs of urban and regional planning. Hence the revolutionary communities of tomorrow are those that are well planned for and being developed as Intelligent Communities today.
 
What would make cities and regions truly revolutionary is if we could see the best of its urban and regional planning and urban design implemented, especially using all of the planning tools, ultra-high-speed broadband connectivity and related technologies available to them. These might be off the shelf and in some cases, leveraging entirely new innovations with new uses and applications to demonstrate pilots and create new concepts and experiences in urban liveability. But it would also require superb leadership and collaboration throughout and a special sense of the community nurturing an innovation ecosystem that would help to differentiate it as being among the best in the world. This would capture the imagination of investors, scholars and talented people to want to be part of these types of communities.
 
Urban planning is not a science; it’s a combination of the arts, science, philosophy, sociology, economics and politics. Its theories and practices, delivered in the form of plans are a reflection of a language focused on the use of land by its citizens and the design of the urban environment upon which the site is to be developed on as well as reflected in its impact on the surrounding area. But as planning concerns itself with everything around it - including air, water and infrastructure in, around and through it, it must take a true 360 degree, all-encompassing look at everything related to its development. Therefore it must even look at its history and current relationship with other neighbouring land-uses and the people and things around it. Just as Cisco speaks of the Internet of Everything, so does Urban Planning. Planners must consider everything that makes up a community (or at least it should) in making their planning recommendations. Like the concepts of sustainability – everything connects to everything else.
 
A plan is a statement of intent; if given the mandate by the leadership and the funds to see it through, it can be very powerful. Current planning directions range from Urbanism or New Urbanism, Intelligent Urbanism, Liveable Cities, and so forth. Whatever is currently vogue in different parts of the world, planners must consider in context all of the elements of their unique community they represent in order to successfully deliver and execute their plans. For instance, Urban Designers consider built form, colour, lighting, building materials, art and technology in context to the urban situation in which they are planning for as well as the relationship between buildings, uses, sight-lines and the physical ground spaces in three dimensional form. This is also akin to the idea of liveable cities in which good urban design principles can create a high quality of life in dense but well-designed urban environments, such as Singapore. Planners and their colleagues in city design, development and management today also employ Computer-aided Design (CAD), Geographic information Systems (GIS), leverage the Internet of Things technologies to design for managing mobility – especially during rush hour traffic and the demands of supply chain logistics; smart technologies to develop, monitor and analyze big data, especially as part of incorporating smart utilities and smart systems into their communities; high-speed broad applications that offer new community development unique communications, entertainment and other new urban experiences; produce 3D planning models for enhanced public engagement, including those who become involved via online and web-based experiences; and some are looking into future building design options through holography and visual-support technologies. Building or using traditional environments and installing new technologies create exciting new environments that create a new experience that attracts investors and talent to a place. For instance, traditional brick and beam environments and reused lofts as live/work spaces attract artists and software code writers alike as long as high-speed broadband applications are also planned for and incorporated into the design of the facilities. Traditional open space and bike paths incorporate technologies for communications, directions, safety, and exciting new environmental experiences, such as art applications utilizing advanced software technologies, broadband communications and advanced visual projection techniques. Artist Daan Roosegaarde’s Van Gogh inspired illuminated bikepath near Eindhoven, in the Netherlands, and Ryan Holladay’s BLUEBRAIN location-based music composition using smartphones are only the beginning of the type of new experiences that our revolutionary communities will be exploring. These and other capabilities in urban environments make urban spaces and experiences attractive to people who want to live and work in these environments. Accordingly, it’s not a surprise that attractive and highly–in-demand intelligent and revolutionary urban centers are growing at an incredible pace.
 
Considering that nearly 70% of the world’s population is expected to live in urban centers by 2050, planners are going to have to do more than traditional planning efforts to meet these demands. Intelligent Communities understand these challenges and are making great strides to undertake serious strategic planning that focus on highly efficient mobility of all kinds, connectivity, accommodating all types of housing needs and ensuring sustainable development approaches to be able to support these changes. Urban Planners must be at the forefront of these efforts. As such, they must also be at the forefront of developing their communities into intelligent and revolutionary communities.

Leave a comment

Pigs, Cows and Footballs Need Broadband, Too

July 7, 2014 By Robert Bell

The Internet turned 20 this year, by one measure at least. It was in 1994 that Netscape released the first commercial Web browser. Two years later, there were already some 16 million Web users in the world. There are nearly 3 billion of us now, despite the fact that three out of every five of world’s people have yet to go online.

Strange to say, a few pigs, cows and footballs may get there before them.
 
Despite the amazing progress of the past 20 years, the broadband revolution is just getting started. Nothing illustrates that better than the rise of the Internet of Things: devices talking to other devices over the Internet to accomplish some useful aim. I am grateful to Chee Sing Chan, writing in the Show Guide to CommunicAsia in Singapore, for some eye-opening examples.
 
Two companies, General Alert and 1248, have come up with temperature and chemical sensors for pigs that communicate wirelessly with the Internet. Attached to the skin or embedded under it, they track the many factors that contribute to health or signal the onset of disease: temperature, drinking water flow, feed rate, humidity, CO2 concentration and bodily acidity. Pigs still can’t fly but, through these devices, they can provide early warning of diseases like foot-and-mouth that can decimate a drove.
 
Cows have their own kind of online access. In this case, the companies are using Wi-Fi-connected collars and smart software to monitor when they go into “heat.” That may be information cows would prefer to keep to themselves, but it has real commercial value for dairy farmers. Nearly all cows are artificially inseminated, so failed attempts waste money. Impregnating cows also boosts milk production; according to a report by Singularity, missing a cycle of “heat” means lost sales of about five gallons of milk a day.
 
For World Cup fans, Adidas now has a football (soccer ball to Americans) that contains sensors connected wirelessly to a mobile device carried by players. They track the point of impact of every kick and measure the spin, speed and direction of the ball’s flight path. The feedback should help players get more out of the moment when foot, chest or head connects with the ball.
 
These entertaining examples are just the tiny white tip of one very large iceberg. As Intelligent Communities plan for the future, they do so knowing they must provide a platform for innovations that can hardly be imagined today, and that will demand greater and greater broadband capacity from city square to country farm. Remember: The pigs, cows and footballs of tomorrow are counting on you.

Leave a comment

The 'Triple Helix' and Proof of Concept at Harvard

July 3, 2014 By Louis Zacharilla

More often than not, it is the unexpected moments that reveal or confirm a key insight for me. The first insight that was revealed to me during last week’s terrific two-day class at Harvard’s Graduate School of Design, Building and Regenerating Communities, was that the Triple Helix may well be the most powerful concept currently percolating throughout the lives of our cities and communities. The second is that soccer, because it is so rooted to place, is a great example of why tribes and communities matter.

The class was originated and led by Dr. Rick Huijbregts. Rick is Vice President for Industry Transformation and a lot of other stuff at Cisco Canada. He has been busy at work developing long-term strategies for Smart and Intelligent Community market development around the company’s notion of an Internet of Everything (IoE). My new friend has obviously paid close attention to ICF’s work over the years and has fused it into a well-planned approach for generating and understanding our “Triple Helix” concept. The Triple Helix, as you might remember, is when the academic, private and local government sectors work closely together toward a common goal inside a community or a region. ICF believes, as do others now, that it is the new strand that will enable cities and communities to remain “future proof” and profitable. It will also produce new innovations in rapid and persistent succession.

Dr. Rick was kind enough to invite me to speak and to provide ICF’s global perspective on Intelligent Communities to the group, made up of about 25 folks, many in the real estate, investment and urban planning communities. I thought it would be a good idea to go to Harvard to learn something. So I did the gig.

What I learned is that the depth and range of possibilities generated by both Intelligent Communities and the Helix can impact every sector of a place. And not simply by installing WiFi our routers. That is not the point of this exercise, ultimately. I get that Dr. Huijbregt’s approach is a go-to-market strategy for a large technology-driven corporation (and, for the sake of transparency, Cisco an ICF supporter), but I appreciate that it is genuinely designed for the long-term planning of cities and communities. Long-range planning – and the obvious changes in the workforce and our social lives - mandate that both industries and politics be transformed.

Easier said than done, since much of the fruit of this work may not show-up, in full force, until the end of an election cycle or two – or ten. Yet for those who have gone there, or who are making their move now, it has begun to have impact. We heard from Barcelona (a Smart21 Community), Songdo (South Korea), a city built from scratch and Toronto, ICF’s 2014 Intelligent Community of the Year.

Toronto, the first Canadian community to be named Intelligent Community of the Year in seven years, is representative of this work. It is also true that in places like Canada, Taiwan, The Netherlands and South Korea we see incorporated successfully many of the elements that ICF demonstrates are necessary for a community to have multi-generational success in the Digital Age. I noted in my talks that the clichéd “Digital Age” had best be more than an era where big corporations, selling big technology tools, prevail. This will lead to more disintermediation and fewer jobs. Rather, it must be an era defined as much for “hi-tech” as for its success (or failure) at returning creative potential to every single member of the workforce and the social economy. This means that the approach must be holistic, collaborative and seeking to blend technology not as the point of the spear, but rather as the handle that allows the spear to reach its target.

In the case of communities, and for the people who design, build and govern them, the target is intelligence. Brain Gain. The excavation and resurgence of enlightened culture that will produce new industries and a form of entrepreneurship that gives people multiple sources of income. “Enlightened Culture” is defined (by me) as one which evokes the best in a people and in a place, and points both toward increasingly diverse, creative and global connections. This was incorporated nicely by Rick as he conceptually layered technology beneath the social and economic goals, and demonstrated from an engineering perspective how they might be reached. Good stuff.

The second insight – the power of place to impact behavior – was very apparent when the class, made up of executives from around the world, especially Germany, which had sent several highly skilled real estate and investment executives to the class, discovered that the soccer match between Germany and the USA was on at Noon on day two of the class. Rick and Harvard accommodated the guests by streaming the game into the room during lunch hour. We even started the morning session early to buy time in the event that the match went long. (It did.)

For the sake of transparency (again), I was more interested in the results of the Yankees baseball game than in how my nation performed against Germany. I watched not the match but the people as they watched the match. What I saw was a completely different group of people than the one I’d been exchanging questions and answers with. The focus and passion for their countrymen was not surprising, of course, but the intensity on their faces; the degree of concern when a play or an official’s call went bad was so palpable. This – this connection to HOME – was real stuff. Tribal. It again revealed why communities and cultures matter. We are hardwired to them, and if we do not have the means to take positive shots on goal, to get places planned well and done with an open architecture, we will not score. We will, in fact, be speared.

That is what I learned in my class at Harvard!


Leave a comment

How Innovative Cities Create Job Growth in an Age of Disruption

June 23, 2014 By John Jung

“But one of Mayor Coleman’s first acts was convene a group of local business leaders and lead them on a mission to Toronto, Canada. He wanted them to see first-hand what that city had done to make itself a magnet for immigration, and the positive impact the new citizens had had on its econ¬omy. The Mayor believed that immigration, properly chan¬neled, was a key to Columbus’s economic future and the re-energizing of its culture. He was persuasive enough that the business leaders – who were to form the core of a permanent public-private policy group called the Columbus Partnership – returned home convinced of this vision and ready to work on its implementation. Back at home, Mayor Coleman established a program called the New American Initiative, which aimed to give all immigrants living in Columbus access to services that would improve their lives. Its programs are designed to tackle the challenges of language, education, affordable housing, healthcare and employment.”  -- Excerpt from Brain Gain, by Robert Bell, John G. Jung and Louis Zacharilla
 

The story about Columbus Mayor Michael Coleman and dozens upon dozens of others in Taichung, Eindhoven, Toronto, London and many other global communities are at the heart of a new book launched on June 23, 2014 by the Intelligent Community Forum in New York. Stories. Brain Gain is all about stories.
 
That is one of the things that differentiates this book, third in a series by Robert Bell, John G. Jung and Louis Zacharilla from any traditional book on economic development, strategic planning and community development in our cities.
 
For instance, learn how Stratford, Ontario Canada’s iconic Stratford Festival was created with a mere $125 investment. Back in 1952, Journalist Tom Patterson proposed to Stratford City Council that he could convince legendary British director Tyrone Guthrie to come to Stratford to establish a summer Shakespeare Festival in a tent in the park. It was obvious to Patterson that no one could resist attending Shakespeare in the park on the banks of the Avon River in a town called Stratford… now come on; doesn’t everyone agree? And besides, that was $25 more than Patterson originally asked for. His council offered the extra amount because New York City in 1952 was considered very expensive. Today, Stratford is a well-known Intelligent Community that excels in the arts and also now has a digital media focus at its University of Waterloo Stratford campus. Stories such as these penetrate Brain Gain as it explores the most important issues facing cities today - how to attract and retain talented people and secure and retain investment that creates and sustains jobs for the citizens of these cities. By citing stories, Brain Gain becomes an effective teaching tool illustrating Intelligent Communities’ successful relationships and results that might not have been recognized before in concepts or professional presentations. These stories become memorable insights into the way communities solved their problems and hopefully will inspire others.
 
According to Panagiotis Tsarchopoulos who studies Intelligent and Smart cities at the Urban and Regional Innovation Research Centre in Greece, “Brain Gain offers the authors’ latest insights from more than a decade of research into the most Intelligent Communities on the planet. These cities have found ways to prosper from the relentless rise of Information Technology (IT) and connectivity that, in other places, is destroying jobs and making whole industries obsolete at an unprecedented rate …The book explores these issues, not in theory or at the global level, but through the experiences of cities and regions that have faced challenging problems and found imaginative solutions.” Furthermore, David Brunnen of Europe’s Groupe Intellex, writes: “ICT-inspired job growth is widely reported but for many folk the reality is the opposite – job destruction. Brain Gain considers how to manage the balance between Drain and Gain… More than any other book, Brain Gain rams home the reality that ‘collaborative advantage’ is the new ‘competitive advantage’ – and the winners will be those community leaders who best apply these global insights to their own local economies. This book could not have been written without the global insights that bubble up through the long-term knowledge sharing programs of the Intelligent Community Forum.”
 
We all know that change is inevitable. What this book does is to put these concepts into context and builds on the positive narratives of citizens, leaders and change agents in communities as diverse as Columbus, Toronto and Taichung, each home to millions of people as well as communities such as Stratford, Pirai and Mitchell, home to thousands of people. These centers, have benefited from the application of connectivity and IT to give their businesses, many of which are SME’s, a global competitive edge resulting in significant new employment for each of them. Through compelling insights and stories about communities as well as institutional and private sector champions, Brain Gain looks at how robust high speed connectivity is enabling and often driving global economic change and the shifts in our societies’ cultures and well-being. But no other city at this time can provide stories about its Intelligent Community better than Toronto. It is now the leading model in the world having been named on June 4, 2014 as this year’s Intelligent Community of the Year, succeeding Taichung, Taiwan. We will hear more about Toronto over the course of the year. Other success stories in Brain Gain come from the Intelligent Communities of Chattanooga, Eindhoven, Oulu, Riverside and Waterloo.
 
Each previous book has followed a theme. The theme of Brain Gain is all about talent, investment and jobs that are created, attracted, retained, but also those that may be disrupted. Pulling on a future theme, “Community as Canvas”, you will also read about Intelligent Communities that look differently at their communities and their culture that is built on rich and colourful lives and experiences. These Intelligent Communities are creating something new using new tools and ideas, but also by taking risks and accepting risk as necessary in an innovation ecosystem. The mayors and community champions in our 126 Intelligent Communities are the new entrepreneurs. The social capital that they generate will be returning on their investment 10-20 years from now. Intelligent Communities are the story of our era and Robert, Lou and I have the privilege to tell their stories. Brain Gain available in book or Kindle format at Amazon.ca and Amazon.com.

 


Leave a comment

Featured Papers

Intelligent Communities

About the Intelligent Community Forum
The Intelligent Community Forum is a think tank that studies the economic and social development of the 21st Century community. Whether in industrialized or developing nations, communities are challenged to create prosperity, stability and cultural meaning in a world where jobs, investment and knowledge increasingly depend on advances in communications. For the 21st Century community, connectivity is a double-edge sword: threatening established ways of life on the one hand, and offering powerful new tools to build prosperous, inclusive and sustainable economies on the other. ICF seeks to share the best practices of the world's Intelligent Communities in adapting to the demands of the Broadband Economy, in order to help communities everywhere find sustainable renewal and growth. More information can be found at www.intelligentcommunity.org.

Robert Bell
Robert Bell is co-founder of the Intelligent Community Forum, where he heads its research and content development activities. He is the author of ICF's pioneering study, Benchmarking the Intelligent Community, the annual Top Seven Intelligent Communities of the Year white papers and other research reports issued by the Forum, and of Broadband Economies: Creating the Community of the 21st Century. Mr. Bell has also authored articles in The Municipal Journal of Telecommunications Policy, IEDC Journal, Telecommunications, Asia-Pacific Satellite and Asian Communications; and has appeared in segments of ABC World News and The Discovery Channel. A frequent keynote speaker and moderator at municipal and telecom industry events, he has also led economic development missions and study tours to cities in Asia and the US.

John Jung
ICF co-founder John G. Jung originated the Intelligent Community concept and continues to serve as the Forum's leading visionary. Formerly President and CEO of the Greater Toronto Marketing Alliance and Calgary Economic Development Authority, he is a registered professional urban planner, urban designer and economic developer. He leads regular international business missions to US, European, Asian, Indian and Australian cities, and originated the ICF Immersion Lab program. John is a regular speaker at universities and conferences and serves as an advisor to regional and national leaders on Intelligent Community development. The author of numerous articles in planning and economic development journals, he has received global and Toronto-based awards for his work in collaboration and strategic development and sits on numerous task forces and international advisory boards.

Louis Zacharilla
ICF co-founder Louis Zacharilla is the creator and presenter of the annual Smart21, Top Seven and Intelligent Community Awards and oversees ICF's media communications and development programs. He is a frequent keynote and motivational speaker and panelist, addressing audiences of tech, academic and community leaders around the world, and writes extensively for publications including American City & County, Continental Airline's in-flight magazine and Municipal World. His frequent appearances in the electronic media have included both television and radio in South Korea, China and Canada. He has served as an adjunct professor at Fordham University in New York and is a Guest Lecturer at Polytechnic University's Distinguished Speaker Series. He holds a Masters Degree from the University of Notre Dame.