Best Practices

NYC Department of IT and Telecommunications
February 2012
New York City Department of Information Technology and Telecommunications (DoITT) oversees the use of technology in city government operations. DoITT supports approximately 150,000 city employees spread across more than 100 agencies, offices, boards, and commissions. The agency is responsible for the management and improvement of IT infrastructure and service delivery within New York City government— from networks to mobile apps and data centers to datasets—for the city’s eight million residents.

Using Wireless Technology to Manage and Optimize Government Fleets: Saving Money, Generating Revenues, and Increasing Safety
January 2012
Using Wireless Technology to Manage and Optimize Government Fleets: Saving Money, Generating Revenues, and Increasing Safety. The paper discusses the challenges federal, state and local government agencies currently face with their government fleets; how mobile technology can help; considerations when selecting a mobile solutions partner; and the benefits of choosing Sprint. Specifically, Frost & Sullivan highlights Sprint’s fleet expertise, its powerful networks, and advanced partnerships that work in concert to provide government fleets with the ability to: Save money, Generate new revenues, Enhance safety, Help the environment, Increase the availability and transparency of information to the public

The New Reality of Stealth Crimeware White Paper
January 2012
Take the stealth, creativity, and patience of Stuxnet. Add the commercialism, wide distribution, and easy-to-use tool kits of Zeus. Consider that despite more than years of activity, as of May 2011, neither of these cyber criminal teams has been exposed. You now understand the recipe—and potency—of today’s malware. Start planning now. It will take more than signatures and operating system-level protections to protect your intellectual property and other assets against criminals wielding these weapons.

Minimize Lifetime Costs of Govt Networks
January 2012
Public sector organizations are preparing to upgrade their transport networks to accommodate a surge in traffic from business video and network-based backups.

Protecting Assets in the Cloud
January 2012
Organizations and enterprises throughout the world are taking advantage of the cost savings and flexibility that are hallmarks of cloud computing. But concerns persist about whether cloud security can stand up to current threats. A trusted name in security, Symantec is uniquely positioned to help governments minimize risks, comply with applicable regulations and protect resources.

Overcoming the Challenges of Database Patching in Production Environments
January 2012
A rational approach to achieving compliance to reduce downtime, testing and resource requirements.

Technical Overview of McAfee Real-Time Database Monitoring, Auditing, and Intrusion Prevention
January 2012
Databases are repositories of the most valuable information assets in the enterprise. And yet, in many organizations today, they are poorly protected. Databases can and must be secured as well as or better than any systems in the enterprise.

Preventing Active Directory Disasters
December 2011
AD disasters can happen, and that dreaded day can arrive if you’re lacking protection in key areas. While AD’s built-in features will keep AD running after some kinds of failures, there are others from which it cannot bounce back. This paper presents five AD disaster case studies and how they might have been prevented or repaired more quickly with proper planning tools.

2011 CDWG Cloud Computing Tracking Poll
December 2011
This poll surveys 1,200 IT professionals in U.S. organizations to determine where organizations are with cloud adoption, what benefits are driving adoption, what challenges hinder progress and recommendations for how organizations can successfully implement cloud computing.

County of San Diego improves mobile work force
November 2011
The County of San Diego is known for its beauty but the topography presents a challenge to keep technology running and workers productive. By utilizing a mobility VPN solution, local agency employees had a constant network connection that enabled them to be more productive and efficient.

Teamwork of Tomorrow
October 2011
This paper explores how government agencies are using new technologies to save costs. A recent survey by the Center for Digital Government found that county agencies across the country are using technologies like virtualization and Unified Communications (UC) to capture critical savings. The piece provides a clear and comprehensive explanation of unified communications, describing both hosted and on-premise options, and includes a detailed case study on how Sprint deployed unified communications to save millions in operating expenses, bridging services and real estate costs, achieving a 15 month ROI.

Unified Communications
September 2011
Collaboration technologies yield staffing, productivity and budget efficiencies for agencies. This white paper outlines the attributes, requirements and benefits of UC, including data, voice and video convergence, and optimized video conferencing.

2011 Unified Communications Tracking Poll
September 2011
Monitors attitudes, approaches and progress toward the adoption of unified communications technology. In its third year, this poll surveys 900 IT professionals to track progress and determine what challenges hinder progress and how organizations can successfully deploy UC technology.

Client Computing Strategies
September 2011
Virtualizing clients presents opportunities for organizations adapting to cloud computing and the proliferation of smartphones and tablet PCs.

Digital Evidence Management
September 2011
New technologies to manage, enhance and distribute evidence are helping law enforcement agencies improve their processes.

Highly Available Networks
September 2011
Resiliency, reliability and security are the key concerns for maintaining network resources.

Risk Assessment and Data Loss Prevention
September 2011
Addressing security threats including those related to cloud computing, social networks, virtualization, mobility and peer-to-peer computing.

Best Practices in Cutting Permit Processing Time
September 2011
Jurisdictions are using Web and Cloud technologies to help staff work smarter and give citizens faster turnaround times and transparent self-service options. Learn some of the best practices being used to reduce permit processing time and get happier constituents.

Mobile and Secure
September 2011
Government is on the go. Every day, government employees are doing more work via mobile devices - smartphones, laptops, tablets and more. Mobility is making people more productive and efficient. But it's also creating challenges. With a growing number of devices connecting to your network from just about anywhere, traditional security isn't enough.

Client Computing Reference Guide
September 2011
A guide to the latest technology on building a new client computing strategy with tight security and low support costs. Includes in-depth information on types of client devices, working client into a COOP plan and securing a client fleet.