Business Intelligence is a top technology priority for public sector CIOs. However, if not implemented properly, a BI solution can disrupt operations and cause more harm than good—and many people lack the expertise to do so themselves. One helpful tool for implementing it properly is a BI roadmap. This issue brief outlines the benefits of using a BI roadmap to achieve public sector BI goals and the key steps along the way toward effective BI implementation.
This Digital Communities white paper highlights discussions with IT officials in four counties that have adopted shared services models. Our aim was to learn about the obstacles these governments have faced when it comes to shared services and what it takes to overcome those roadblocks. We also spoke with several members of the IT industry who have thought long and hard about these issues. The paper offers some best practices for shared government-to-government services, but also points out challenges that government and industry still must overcome before this model gains widespread adoption.