White Papers

Document Driven Process Automation and Human Services
January 2012
By the Center for Digital Government

Read this Center for Digital Government issue to find out how document-driven process automation can drastically accelerate workflow in state and local government human services agencies.

Special Report: Cloud Computing
November 2011
Cloud computing best practices from state and local government. Learn everything from cloud basics, delivery, trends and how to succeed.

CIOs Redefine Local Government and Industry Relations
September 2011
Based off of discussions of the Digital Communities Large Jurisdiction Chief Information Officer (CIO) Working Group, this white paper aims to answer the question, "In today's economic, political and business environment, what constitutes a successful relationship between government and industry?" Cause for Optimism identifies and clarifies the issues that separate government and industry, and begins to find an answer to the question necessary for both to enjoy a successful and prosperous future.

Special Report: A Guide to Mobility in Government
August 2011
By the Center for Digital Government in cooperation with Public CIO magazine

Download this report to explore the trend of mobility in government and read several real-life examples of the public sector leveraging mobility to improve operations.

The Best Practices Guide for Local Government
July 2011
The inaugural Cities and Counties Best Practice Guide was created in direct response to the interest in collaboration and desire by the local government community to share best practices with each other, and find out how others are coping and overcoming the recent seismic shifts in the economy. Local government best practices are highlighted throughout seven major categories of service delivery, that will open the door to collaboration and spur innovation throughout the country.

Next Generation Networks for Public Safety
May 2011
New improvements to network capabilities are now allowing first responders, agencies and jurisdictions to share real-time data using data applications enabled by wireless broadband to address local, regional and national events, save lives and improve safety. This paper explores how building the infrastructure from the ground up, investing in new technology, sharing costs and implementing best practices enables the next generation capabilities needed for a safer nation.

Capitalizing on Collaboration
March 2011
To cope with the recession, state and local governments have had to come up with innovative solutions to continue the public’s work – a more collaborative type of government where jurisdictions find strength in numbers and a more efficient way of governing through shared services approaches.

"New Normal" Success: A CIO Survival Guide
June 2010
Members of the Digital Communities CIO Leadership Taskforce insist local IT agencies should not respond to current economic challenges as though operations will return to normal down the road. Decisions made today will define a "new normal" for the next several years. This guide offers IT professionals a view of tactics being executed by top government IT leaders from across the nation who are determined to establish a new business as usual.

Life After: Regaining Your Balance, Surviving the Reset and (Re) Building a Government that Works
April 2010
By the Center for Digital Government
As the name suggests, this paper is, quite simply, intended to be a catalyst for your thinking about "Life after...". With an eyes-wide-open approach, it is meant to begin a vital conversation about "Life after ..." the recession, the stimulus, the retirement bow wave, the election and the next big thing that will hit your community.

Utilizing Entropy to Identify Undetected Malware
February 2010
This whitepaper is designed to demonstrate to the customer the value of Entropy Near-Match Analysis by providing a detailed explanation of how the feature works and how it differs from other methods in easy to understand language. The paper concludes by presenting several use cases to drive home the value Cybersecurity and the Entropy Near-Match Analyzer offers customers.

Law Enforcement Information Sharing and the Implications for Local Government
January 2010
Successful law enforcement requires the ability to effectively share data, information and intelligence across multiple jurisdictional boundaries in a secure and efficient manner. This new white paper summarizes National Information Exchange Model (NIEM) based developments and implementations across the country as of October 2009.

The Case for Third-Party Achieving in Microsoft® Exchange 2010
December 2009
Read this Osterman Research white paper to get a better understanding of the native archiving capabilities provided in Exchange 2010 and how third party solutions can complement it.

Managing Macs in a Windows World
December 2009
Integrating Macs into an AD-based network can help provide the same level of security and manageability on Macs as on your Windows systems.

Cybersecurity for Government Agencies
December 2009
How to protect your environment with smart security, inside and out. Meet government mandates and disparate standards for providing safe, reliable and resilient IT systems.

Is Utility Hosting Right for Your Business?
December 2009
This white paper discusses different utility hosting approaches and provides 20 questions to ask when evaluating utility hosting providers.

Managing Application Upkeep and Performance
December 2009
This white paper explains how effective management and upkeep of enterprise applications, such as customer relationship management (CRM) and enterprise resource planning (ERP), may broaden capabilities of how they can be used and provide more value to the enterprise.

Infrastructure as a Service: The Future of IT
December 2009
This IDC paper explores how enterprises can meet business and IT objectives with the Infrastructure as a Service (IaaS) model.

Running Clean and Lean: The New Disciplines of Ethics, Performance and Public Accountability through Case Management
September 2009
By The Center for Digital Government

This paper shows how a proactive case management approach helps an organization reduce risk and improve public trust.

Resolving Identity: The Importance of Who's Who and the Search for the Perfect Engine
September 2009
This paper focuses on the concerns of providing security to the nation, as well as determining true identity.

Clouds Rolling In: The Forecast Calls for Increased Agility, Stability and Performance as Cloud Computing Comes to State and Local Government
September 2009
By the Center for Digital Government

This paper identifies approaches to implementing cloud computing and unique needs organizations may encounter.