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Digital Communities
Industry Members
Web Pioneer: Using its Customer Service Request platform, Calgary keeps discovering new ways to enhance service and work more efficiently.
When you need to know something but don’t know where to find it, who do you call? In Calgary, you can call 3-1-1. The first service of its kind in Canada, Calgary’s innovative 3-1-1 system utilizes a unique Customer Service Request platform to improve first-call resolution and get callers the information they need faster than ever. This case study looks at Calgary’s 3-1-1 system and examines the benefits of such a forward-thinking public service.
Latest From White Papers
- Government-to-Government IT Services: What Works and What's Left to Work Out
- Digital Cities & Digital Counties Survey: Best Practice Guide
- Public Safety Mobile Apps for 4G Networks
- Payment Card Industry Compliance in Government
- Shifting Landscape: Attracting and Retaining Top Talent in the Local Government Workforce
Featured White Papers & Reports
Government-to-Government IT Services: What Works and What's Left to Work OutThis Digital Communities white paper highlights discussions with IT officials in four counties that have adopted shared services models. Our aim was to learn about the obstacles these governments have faced when it comes to shared services and what it takes to overcome those roadblocks. We also spoke with several members of the IT industry who have thought long and hard about these issues. The paper offers some best practices for shared government-to-government services, but also points out challenges that government and industry still must overcome before this model gains widespread adoption.
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Events
Don't miss this opportunity to see the latest in digital government solutions, keep abreast of current policy issues and network with key government executives, technologists and industry specialists.
