When your infrastructure becomes out of date, do you replace it with the newest version of the same thing, or take a risk and implement an entirely different platform? That was the choice Plano, Texas faced with its virtual servers. This case study examines the benefits Plano received from switching to a Hyper-V server environment, and the uncertain process of replacing old with new.
This Digital Communities white paper highlights discussions with IT officials in four counties that have adopted shared services models. Our aim was to learn about the obstacles these governments have faced when it comes to shared services and what it takes to overcome those roadblocks. We also spoke with several members of the IT industry who have thought long and hard about these issues. The paper offers some best practices for shared government-to-government services, but also points out challenges that government and industry still must overcome before this model gains widespread adoption.