Government Technology

Business Wire Picks Foglight to Improve Customer Quality of Experience


August 2, 2010 By News Staff

 ALISO VIEJO, Calif. - Quest Software, Inc.  (Nasdaq: QSFT) today announced that Business Wire has chosen Foglight® to improve the quality of experience its members and employees receive from BusinessWire.com, the company's main Web site. Business Wire, a Berkshire Hathaway company, disseminates news releases from thousands of member companies and organizations worldwide to news media, financial markets, investors, financial information systems, and consumer news services.

 

Foglight identifies website issues using real-time user experience data, coupled with performance measurements and deep-dive diagnostics across the entire Java application and infrastructure stack. The ability to quickly diagnose user issues with its Web site is critical for Business Wire, so the company required a tool that would simultaneously manage user quality of experience from both the business and IT perspectives.

 

 "Helping Business Wire cultivate satisfied customers by delivering on its stringent Service Level Agreements (SLAs) is a great testament to Foglight," said John Newsom, vice president and general manager, Applications business unit, Quest Software. "The correlated, 360-degree view of business-critical applications in Foglight includes the ability to both monitor the actual user experience, and capture data from across multiple supporting systems for quick insight and answers to issues customers may experience."

 

Foglight will measure Web application performance for each individual Business Wire customer by user name, allowing both business managers and IT staff to understand and resolve performance problems before they affect end users. To assist the company in its effort to meet or exceed SLAs for order entry and delivery in real time, Foglight will monitor all transactions, provide automatic discovery of application components and their dependencies, and reduce mean time to resolution by pinpointing the root cause of performance problems.

 

"The ability of Foglight to alert us to changes from the norm was a major selling point," said Ranzo Taylor III, director of Global Data Operations, Business Wire. "Instead of feeding in hundreds of parameters, it automatically establishes baselines for our custom code and warns us when deviations occur. Immediately upon implementation we were receiving valuable, actionable information in more detail and faster than when we gathered it manually. The time-to-value is impressive."

 

"The end-user monitoring appliances are, in a word, amazing," Taylor added. "Foglight revolutionizes our Web-support areas by helping us quickly identify and correct the parts of our website that aren't working optimally for our customers - for whatever reason. The speed and detail of the data we receive is so important, since we focus on a very high-quality customer-experience."

 

Business Wire now can integrate the independent tools used to monitor its two data centers into one tightly intertwined diagnostic system, according to Steve Messick, CIO, Business Wire. "We are now well on our way to moving monitoring from the application level to the business process level, to truly monitor how our business is functioning," he said. "We believe Foglight can take us there in short order." The recognition in Gartner's Application Performance Monitoring Magic Quadrant contributed to Business Wire's decision to purchase Foglight.

 

About Quest Software, Inc.

Now more than ever, organizations need to work smart and improve efficiency. Quest Software creates and supports smart systems management products--helping our customers solve everyday IT challenges faster and easier. Our innovative solutions for application monitoring, database management, Windows management and virtualization management help customers achieve better results,


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