October 4, 2011 By News Report
The Newport News Police Department (Va.) has been equpped with fully ruggedized mobile technology that enable anytime, anywhere access to essential data and applications for officers in the field. The city’s 439 police officers work in three shifts, protecting over 180,700 residents across 69 square miles.
CDW-G equipped more than 60 vehicles with Panasonic Toughbook CF-30 and CF-31 notebooks running Citrix XenApp. XenApp delivers software applications from the department’s data center over a cellular network to officers’ notebooks, which are equipped with an embedded modem. The implementation enables officers to immediately access critical data in the field, enhancing their ability to make informed decisions quickly.
“Our officers need fast and reliable access to information to help them respond effectively to any incident at hand,” said Juan Luna, Newport News Police Department business analyst. “Working with CDW-G and Accelera Solutions, we were able to put more information at officers’ fingertips, faster than ever before. As a result, they can work independently of any physical location -- spending more time in the field -- and make decisions based on up-to-the-minute information. The technology is a force multiplier for our officer corps and our citizens.”
The police department needed a technology solution that would deliver information securely and consistently to officers in the field, even over low-bandwidth connections. The Citrix XenApp application server enables officers to access a host of applications in the field, including Intergraph’s I/Leads law enforcement records management system, which officers use to query existing records and file reports. Officers can also access dispatch and the local court scheduling and jail management systems, as well as Intergraph’s I/Mobile application, which provides capabilities including messaging and querying of systems such as the National Crime Information Center (NCIC).
Because applications run on virtualized servers in the data center rather than individual computing devices, IT management is streamlined. In the event that one server fails, applications failover to another server -- providing officers with a seamless computing experience.
This Digital Communities white paper highlights discussions with IT officials in four counties that have adopted shared services models. Our aim was to learn about the obstacles these governments have faced when it comes to shared services and what it takes to overcome those roadblocks. We also spoke with several members of the IT industry who have thought long and hard about these issues. The paper offers some best practices for shared government-to-government services, but also points out challenges that government and industry still must overcome before this model gains widespread adoption.