September 20, 2012 By News Report
Fulton County, Ga., a top-ranked county in the 2011 and 2012 Digital Counties Awards for 500,000 population and greater, received its latest award for IT infrastructure consolidation, shared services and use of social media for citizen engagement. The award was celebrated with county supervisors and staff recently, during a presentation by Ed Sweeney from Quest Software, one of the program sponsors.
Ryan Fernandes, Fulton County's CIO, said, in a release on the county website: "I have the benefit of working with a brilliant team who has the ability to implement efficient and effective technology to satisfy our complex organization's business needs. We made a paradigm shift from being providers to enablers of technology, empowering the Fulton County government departments with the ability to provide cost-effective services to their constituents. Taxpayers are the real beneficiaries of our success."
The Digital Counties Survey awards recognize counties leading in the use of information and communications technology to work effectively in providing service to the public, and is conducted by the Center for Digital Government and the Digital Communities program — divisions of parent company e.Republic — in partnership with the National Association of Counties.
This Digital Communities white paper highlights discussions with IT officials in four counties that have adopted shared services models. Our aim was to learn about the obstacles these governments have faced when it comes to shared services and what it takes to overcome those roadblocks. We also spoke with several members of the IT industry who have thought long and hard about these issues. The paper offers some best practices for shared government-to-government services, but also points out challenges that government and industry still must overcome before this model gains widespread adoption.