Government Technology

LA Fire Department Withholds, then Releases Data



Los Angeles Fire Department ladder truck

December 16, 2013 By

The Los Angeles Fire Department (LAFD) ordinarily provides information related to 911 calls to the public and the media, and even provides a Twitter feed. But that changed last Thursday.

LA Fire Department tweet announcing the account's hiatus
According to media reports, a notice posted on LAFD social media sites said that a new interpretation of the Health Insurance Portability and Accountability Act of 1996 (HIPAA) forbids public access to medical information, including response times to emergencies by fire personnel. But LA Mayor Eric Garcetti disagreed and the policy was quickly reversed, with Twitter and 911 call records again available to the public.

What made this shutdown particularly noteworthy was that this was the second such incident. Last year, according to the Los Angeles Times, fire officials admitted misstating response time statistics. When the media requested access to 911 call records and other material, the LAFD temporarily blocked access to those records, but reversed course when then-mayor Villaraigosa objected.


| More

Comments

Add Your Comment

You are solely responsible for the content of your comments. We reserve the right to remove comments that are considered profane, vulgar, obscene, factually inaccurate, off-topic, or considered a personal attack.

In Our Library

White Papers | Exclusives Reports | Webinar Archives | Best Practices and Case Studies
Reduce Talk Time in Your Support Center by 40%
As the amount of information available to citizens and employees grows each year, so do customer expectations for efficient service. Contextual Knowledge makes information easy to find, dropping resolution times and skyrocketing satisfaction.
Emerging Technology Adoption in Local Government
In a recent survey conducted by Government Technology, 125 local government leaders shared their challenges, benefits and priorities when adopting emerging technologies such as cloud, mobility and IP. Read how your jurisdiction’s adoption of technology compares to your peers.
Reducing Conflict Among Officials During a Crisis
Conflict among elected and career officials during a crisis can breed distrust to the point where the overall response effort suffers. This is particularly true when the issue is information sharing in a crisis. This paper explores the conflict that can arise among career and
View All

Featured Papers