September 10, 2012 By News Report
Lackawanna County, Pa., is a top-ranked county in the 2012 Digital Counties Award for the 150,000-249,000 population category. Jeffrey Mando, inside right, Lackawanna County’s director of information technology, accepts the county’s national Digital Government Award in recognition of the major technology upgrades, wireless advances and overall innovations achieved through computer communications.
This is the second year in a row that the county’s department finished in the top five in its population category. (L-R) Commissioners Corey D. O’Brien and James Wansacz; Philip Kearney, Motorola Solutions, one of the sponsors of the award competition; Jeffrey Mando; and Commissioner Patrick M. O’Malley.
This Digital Communities white paper highlights discussions with IT officials in four counties that have adopted shared services models. Our aim was to learn about the obstacles these governments have faced when it comes to shared services and what it takes to overcome those roadblocks. We also spoke with several members of the IT industry who have thought long and hard about these issues. The paper offers some best practices for shared government-to-government services, but also points out challenges that government and industry still must overcome before this model gains widespread adoption.