November 5, 2012 By News Report
Photo: Chris Clay (R) of Motorola Solutions Inc. -- a Digital Counties program sponsor -- presented the award on Oct 31 to Napa County CIO Jon Gjestvang (L) who was outfitted for Halloween.
Napa County, Calif., a top Digital Counties finisher every year since 2004, extended its run with yet another award in the 2012 survey. The Digital Counties Survey awards recognize counties leading in the use of information and communications technology to work effectively in providing service to the public, and is conducted by the Center for Digital Government and the Digital Communities program — divisions of parent company e.Republic — in partnership with the National Association of Counties.
This Digital Communities white paper highlights discussions with IT officials in four counties that have adopted shared services models. Our aim was to learn about the obstacles these governments have faced when it comes to shared services and what it takes to overcome those roadblocks. We also spoke with several members of the IT industry who have thought long and hard about these issues. The paper offers some best practices for shared government-to-government services, but also points out challenges that government and industry still must overcome before this model gains widespread adoption.